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5007 Victory Blvd Reviews
Read reviews from customers who used our services at 5007 Victory Blvd
Total reviews
471
Average Rating
4.6/5
Totally unsatisfied - my scheduled appt was cancelled but the technician marked it complete so now I can’t get the maintenance re-scheduled
Kim G,
Customer service response - We apologize for the trouble you've faced, Kim. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1743988698270
Miscommunication from the call. I stated the seal was loose. He wrote ...will not start...
Thomas C,
Customer service response - Thank you for your feedback, Thomas. We apologize for the miscommunication and appreciate your understanding.
Sears Home Services on 1730689213164
I would have posted 5 stars, but it has taken them about 3 months to get our refrigerator fixed and a lot of food thrown away over this period of time. Of course, the Techs and the warranty company are never on the same page. I will never purchase LG products again, that’s for sure. Hopefully, it is fixed this time.
Shelia F,
Customer service response - Thank you for your feedback, Shelia. We apologize for the delay and inconvenience you've experienced, and we hope your refrigerator is now functioning properly.
Sears Home Services on 1724901830472
Carl M,
Customer service response - Thank you for the 4-star rating, Carl! We're pleased to hear that you had a positive experience with our Sears Appliance Repair service. If there's anything specific that we can do to enhance your experience, please reach out to us. We appreciate your support and look forward to serving you again soon.
Sears Home Services on 1705394261110
Good
Roy B,
Customer service response - Thank you for your feedback, Roy. If there's anything specific you'd like to share about your experience, please let us know.
Sears Home Services on 1764642059938
Confusion on service time.
Fred L,
Customer service response - We apologize for the confusion regarding the service time, Fred. We appreciate your feedback and will work to improve our scheduling process.
Sears Home Services on 1747358586397
Regenerating an appointment when someone can't get their takes too much time. Had an appointment for July 2. Sears called the same day to tell me the representative can't be here and I had to reschedule. Date they gave me was 15 July. When the rep came it only took a few minutes to identify the problem and fix it. Time wasted for me on 2 July and 15 July because I made arrangements to be home both days.
Janet D,
Customer service response - We apologize for the inconvenience of the rescheduling and the waiting time involved. Thank you for your patience and for sharing your feedback with us.
Sears Home Services on 1721105314007
My experience with Sears Appliance Repair has been favorable. I had approximately six technicians come to my residence to fix my appliance problem. The third visit involved a technician who fixed the under lying problem but put my machine back together horribly. The technician actually left a screwdriver inside the appliance and when i turned it on it made some strange cracking and thumping sounds and shook horribly. The technician also left several screws out of the appliance which caused it to be out of alignment. I had to call and ask for a follow-up appt to show the technician the problems that i discovered. The technician named Gary was dispatched to resolve my appliance issues, and he instantly identified the problems and began to rectify them. He was in disbelief as i was to discover all of the missing screws that were neglected by the previous technician, and the damage the technician caused to my flooring.
Anthony L,
Customer service response - We apologize for the trouble you've faced, Anthony. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1778719143956
Technicians were great! The customer service in China was ridiculous. Fridge died Nov 5th. Part needed ordering. Part got lost and it took 7 weeks of calling customer service in China who parroted thier narrative. I finally went back over my phone and found the number of the technician from the USA who called me before he came and he took care of reordering the part. Fridge is fixed and warranty is now canceled. What a nightmare!
Janet A,
Customer service response - We apologize for the trouble you've faced, Janet. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1735178295260
You send me the wrong tech. I called about my garbage disposal and he tells me that not his job and that they don't repair them
Samuel M,
Customer service response - We apologize for the trouble you've faced, Samuel. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1731251841232
