5007 Victory Blvd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Clothes dryer repair
Jose did an amazing job! Punctual, kind, knowledgeable, thorough, neat and thoughtful.
Mason P, Yorktown, VA
Great work
Aaron took good care of our oven and we're very satisfied with his service and professionalism.
Tom D, Yorktown, VA
Jose is the best!
I wish there were more than five stars available to give Jose. He far exceeded my expectations! Jose is a true professional, and an expert in his field. The company is lucky to have him!
Louise W, Yorktown, VA
Very professional
Aaron was professional and thorough when explaining the problem to us.
Meredith S, Yorktown, VA
Honestly five stars besides the waiting for final fix it
He is great, works quickly however need more communication if unable to make it after a day of waiting. However. I don't know that he is the reason for this. The glitches in Sears automatic system and appointment times is ridiculous. I'm going to need that to be addressed within Sears IT!
Dana B, Yorktown, VA
Disappointed with service
Each time Anthony has come to my home nothing has never been resolved. I have a line coming from the Heat Pump into my home and part of the line was expose to the elements, and should have been covered as you will see when he submits his picture. He never brought that to my attention or taken any action to resolve it. And when I ask a question he never has a clear answer. I even asked about the exposure of the line and he his response was not clear or logical. After he left, I went to the hardware store (with picture) and spoke with an HVAC person working there. He informed me this should be covered not expose to the elements, which can decrease your coolant by 2 or 3 percent. I bought the material to cover the exposed line to the unit as was done with my other unit. I will not seek your service in the future when it comes to HVAC service or maintenance . I'm glad the other services Sears provide are not as bad as your HVAC service.
Anthony Brown, Yorktown, VA
Customer service response - Anthony, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on July 29, 2023
