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5007 Victory Blvd Reviews
Read reviews from customers who used our services at 5007 Victory Blvd
Total reviews
471
Average Rating
4.6/5
Technician timely and very knowledgeable. Unfortunately the microwave/wall oven model is no longer manufactured thus replacement part(s) unavailable. Also $249 too high for the bad news
Michael B,
Customer service response - Thank you for your feedback, Michael. We're glad to hear the technician was timely and knowledgeable, and we appreciate your input on the cost.
Sears Home Services on 1763690569702
Refrigerator Compressor part went bad and got swapped out. Labor cost was a bit steep at $400 for 30 minutes but got the job done.
Blake S,
Customer service response - Thank you for your feedback, Blake! We're glad to hear the job was completed, and we appreciate your input on the labor cost.
Sears Home Services on 1759370694055
I appreciated the serviceman's courtesy and general pleasant personality, but the actual failure to help was aggravating. The serviceman was not well trained on my dishwasher model, but I believe that to be more a Samsung problem then a Sears servicemen problem. Samsung needs to do a better job on troubleshooting procedures. The diagnostic code (7C) is so broad that it didn't provide any new information I didn't already know before calling for a serviceman. Considering I am literally no closer to having my problem properly, or more specifically, diagnosed than before the visit, the $129 price tag is too high. But again, if Samsung wants their equipment to be serviceable, then they need to provide training, equipment drawings, or more detailed diagnostic capabilities for their equipment (or any combination of the above). The drawings available were so poor quality that we couldn't read the part numbers. The parts we could identify that MAY be the problem (not sure, because the problem could be many different things), did not have prices on them, implying we had to keep stepping up the toward the system level until we came to a part that had a price. And at that price, I may just get rid of the Samsung dishwasher and by another brand.
Jay F,
Customer service response - Thank you for your feedback, Jay. We apologize for the inconvenience and understand your frustration with the diagnostic challenges and pricing.
Sears Home Services on 1754280427176
The technician was fantastic. He was very pleasant and very knowledgeable. He suggested a good path forward. It was a very good experience with Mr. Derrick the technician. The Sears process, and scheduling, was very impersonal and quite frustrating at times. At one point, I tried to get an update on when the technician was going to to arrive and the AI chat bot could not find my appointment. Very frustrating.
Julie W,
Customer service response - Thank you for your feedback, Julie. We're glad to hear Mr. Derrick provided a pleasant and knowledgeable experience, and apologize for the frustrations with our scheduling process.
Sears Home Services on 1753141330660
Donald D,
Customer service response - Thanks for the great rating, Donald! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1752538257423
Linda C,
Customer service response - Thanks for the great rating, Linda! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1751419459173
5 stars for the service tech. 0 stars for the stupid AI scheduler. It cannot tell what address you say.
David C,
Customer service response - Thank you for your feedback, David. We're glad to hear the service tech met your expectations and apologize for the issues with the AI scheduler.
Sears Home Services on 1750374790726
Kat W,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1749436507073
The technician was very pleasant and knowledgeable. He answered all questions,excellent job!
Keith R,
Customer service response - Thank you for your positive feedback, Keith! We're glad to hear the technician was pleasant, knowledgeable, and did an excellent job.
Sears Home Services on 1747963196501
Professional service, respectful of property.
Vickie G,
Customer service response - Thank you for your positive feedback, Vickie! We're glad to hear you received professional and respectful service.
Sears Home Services on 1744078223696
