1400 N Parham Rd Reviews

Jeremy was knowledgeable and efficient. But, there was a discrepancy between the pre-paid amount on 4/27 and another "estimate" provided on 5/1 the day of completion of the repair. The difference was in cost of parts.After realizing the discrepancy, I researched the cost of the part and found that I had been charged more than DOUBLE the cost at Sears parts online. I had pre-paid about $8 more than the final estimate. I have been unable to reach anyone with Sears Home Services to resolve the matter!!

Couldn’t talk to live person. False advertisement of services

I had a very disappointing experience with this service. I paid a $140 diagnostic fee, expecting a thorough inspection and a genuine attempt to fix the issue with my washing machine. Instead, the visit felt rushed and superficial. The technician quickly concluded that a major and very expensive repair (around $850) was needed, without clearly exploring or explaining simpler, more common causes of the problem. My impression was that the goal was to collect the diagnostic fee rather than to properly diagnose and repair the appliance. There was little effort to investigate more affordable solutions, such as checking the drain pump or possible blockages, which are known to be common issues. I understand that appliances can be old and repairs may not always be worth it, but I would have appreciated a more thorough and transparent assessment before being advised to replace major components. Overall, I did not feel confident in the diagnosis or the value of the service provided.

Categorically the worst experience I've had with any repair company. "Fixed" my washing machine only for it to continue leaking. Supposedly willing to return within 30 days free of charge, except when you schedule the follow up they just consistently reschedule you to avoid the work. Entirely AI driven customer service so no ability at all to speak to a human and resolve anything. Do not use them at all. It's a total scam.

My technician didn’t actually fix a lot of the problems I had reported on my washer and dryer. For example: the lint screen still doesn’t fit in the slot well. He made a small adjustment which made a minor improvement, but shrugged off the fact that it doesn’t fit well on the fact that it’s a GE. When I asked him what caused my suspension rods on my washing machine to go bad before the machine was even one year old, he simply said the machines aren’t made like they used to be and recommended I buy the extended warranty. I have had a weird stain on several articles of clothing over the past several months that can only be explained by some sort of machine oil coming from the washing machine. He simply said there’s nothing that could be getting oil on my clothes and there was nothing he could do. And finally, I realized after he left that he didn’t even address the unresponsive power and start button on my dryer. Now let’s talk about the dishwasher: another tech came out, ran diagnostics with his little handheld device, told me everything was running as it should, and left without fixing anything. “Running as it should” could not be more inaccurate when describing this piece of trash dishwasher. I am a single mom of a 2 year old. To have a brand new dishwasher that NEVER WORKS feels so infuriating and exhausting.

Called them to get oven repaired. Downloaded pictures of the oven as well as model and serial number and they came and stayed less than five minutes and charged $139 to tell me it was the main board and it couldn’t be fixed because they don’t make parts for it anymore. I feel they should have known that when I sent pics with model number, serial number and year and told me up front that parts were no longer available for the oven and I wouldn’t have wasted $139 for the service man to stay less than five minutes and after waiting all day for him to come he and then he shows up 20 minutes late. Not satisfied with the service at all. I would steer clear of this company because they take your money knowing up front parts are not available for your appliance.

They came out 4 times to fix our range and the guy who installed the parts was watching YouTube to see how to install them. The first time we used our cooktop the burner element popped and slid out of place and seems to be a hazard. They want to charge another diagnostic fee to come see the faulty install they did.

Sears cancelled my service appointment 5 times so it took more than 2 months to finally get my retrig fixed .. Once Sears finally decided to allow a tech come yesterday he was excellent in getting my repair completed the same day after 2 months of intentional delays by both Sears and AHS which was of no help getting my service request reassigned to a provider who would not cancel and show up ... Lt Col Mark

I wish I could give zero stars. My appointment was between 8am-5pm. Technician arrived at 5:20pm, my wife tried to explain issue with ice maker. He cut her off and said there was ice build up on maker. She explained this happen since unit stopped working. He said he would have to order parts. Wife asked why we didn’t get notified of a closer time of arrival this morning. He said we won’t be notified of when he’s coming until he pushes a button on his phone. He said I bet they told you I would have parts, they lied to you. He said I’m in a bad mood and I’m leaving and walked out the door. He closed the ticket did not order parts. I have no idea who the technician was. I have no paperwork and according to A & E my ticket is closed. I still have a broken ice maker. Horrible customer service!!