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802-552-4364
1400 N Parham Rd Reviews
Read reviews from customers who used our services at 1400 N Parham Rd
Total reviews
205
Average Rating
4.3/5
Danny was extremely, knowledgeable, professional and personable. I highly recommend him.
Michael K,
Outstanding service. Danny was great. Went above and beyond
Patricia W,
Ricky W,
Customer service response - Thanks for the great rating, Ricky! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1779400660727
Jeremy, our repair person, was terrific. The AI-only Sears Customer Service system is frustrating, infuriating and absolutely inexcusable. There is no conceivable excuse except investor / C-Suite greed to not have human beings coordinating repair employees and the customers. It's inexcusable repair people have no human, only an app, to give them any/all information. There is no excuse for customers being able only to access a website or some ridiculous "AI representative" when there are issues. And THERE ARE ISSUES, because the Sears system sucks.
Jeanne B,
Customer service response - We're glad to hear Jeremy provided terrific service, Jeanne. We apologize for the frustration with our customer service system and appreciate your feedback to help us improve.
Sears Home Services on 1773188216795
Good service but 3 hours later than appointment
Guy H,
Customer service response - Thank you for your feedback, Guy. We're glad you were satisfied with the service, and we apologize for the delay in the appointment time.
Sears Home Services on 1730871819667
Marceia T,
Customer service response - Hi , thanks for the rating! We're happy to hear you had a positive experience. If you have any ideas on how we can earn that extra star, please let us know.
Sears Home Services on 1727237186798
Pat H,
Customer service response - Thank you for the 4-star rating, Pat! We're thrilled you had a good experience. If there's anything we can do to make it a 5-star one, feel free to reach out.
Sears Home Services on 1722907822919
The technicians are kind and work hard, the scheduling is horrible. I wasted 3 days of work. It took a month from the 1st appointment to actually get repaired. 1st appointment Technican came ordered part, 2nd appointment waited 8 to 5, no show (1st wasted day off of work). 3rd appointment technican comes, 1st technician didnt order all parts (wasted appointment and 2nd day off from work). 4th appointment 8 to 12, called at 12 said they would be there at 1:30, called at 3, sorry noone is dispatched at this time, never showed (3rd wasted day off of work). So I really dont know how to rate this, because Daniel was great. Sears repair service was horrible.
Jess S,
Customer service response - We're glad to hear Daniel provided great service, Jess. We apologize for the scheduling issues and inconvenience you experienced, and appreciate your feedback to help us improve.
Sears Home Services on 1765846173864
completed after numerous requests.
Rheba G,
Customer service response - We apologize for the repeated requests needed to complete the service, Rheba. We appreciate your feedback and will work on improving our process.
Sears Home Services on 1757549672230
Good guy, likely did a good job, but left without telling us he was done so we never got to talk to him about the work.
Andy S,
Customer service response - We're glad to hear he likely did a good job, Andy. We apologize for the lack of communication and appreciate your feedback to help us improve.
Sears Home Services on 1747271566705
