1400 N Parham Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Michael K
Danny was extremely, knowledgeable, professional and personable. I highly recommend him.
Patricia W
Outstanding service. Danny was great. Went above and beyond
Guy H
Good service but 3 hours later than appointment
Customer service response - Thank you for your feedback, Guy. We're glad you were satisfied with the service, and we apologize for the delay in the appointment time.
Sears Home Services on November 05, 2024
Marceia T
Customer service response - Hi , thanks for the rating! We're happy to hear you had a positive experience. If you have any ideas on how we can earn that extra star, please let us know.
Sears Home Services on September 24, 2024
Pat H
Customer service response - Thank you for the 4-star rating, Pat! We're thrilled you had a good experience. If there's anything we can do to make it a 5-star one, feel free to reach out.
Sears Home Services on August 05, 2024
Andy S
Good guy, likely did a good job, but left without telling us he was done so we never got to talk to him about the work.
Customer service response - We're glad to hear he likely did a good job, Andy. We apologize for the lack of communication and appreciate your feedback to help us improve.
Sears Home Services on May 14, 2025
Valeria G
Initially, Joshua was super confusing. After going back & forth, I was advised I needed a new washer despite him putting on the new parts. He gave me a refund for everything paid except the diagnostic fee., which was only right especially since the 1st technician didn't do his job. The 1st technician ordered parts & told me it could be fixed. One thing that annoys me to no end is to get 2 conflicting diagnosis because it's a waste of time. Evaluate & diagnosis correctly the 1st time. Now I'm waiting AGAIN to get to the store to purchase another washer. I don't appreciate ANYONE wasting my time!!!
Customer service response - We apologize for the conflicting diagnoses and inconvenience, Valeria. We appreciate your feedback and will work to improve our evaluation process to prevent such issues in the future.
Sears Home Services on February 04, 2025
Vince F
Technician came and replaced broken ice maker. There was quite a bit of ice build up inside and I had to take everything out my fridge so it would thaw because the tech didn’t have his little magical heater tool. I had to buy six bags of ice and put all my refrigerator items in coolers. It was 70 degrees inside the fridge and I couldn’t figure out why the ice build up was not thawing. Come to find out the tech never turned the ice maker off so it would help thaw.
Customer service response - We apologize for the inconvenience, Vince. We appreciate your feedback and will work to ensure our technicians are better equipped and thorough in their service.
Sears Home Services on November 18, 2024
Michelle D
Technician did not investigate the problem with the washer and only cleaned a filter the first time he came out. Had to wait 2 weeks for a new appointment to come out and fix the part that was broken the whole time. He should have investigated and fixed it the first time! Very Inconvenient
Mark S
Sears cancelled my service appointment 5 times so it took more than 2 months to finally get my retrig fixed .. Once Sears finally decided to allow a tech come yesterday he was excellent in getting my repair completed the same day after 2 months of intentional delays by both Sears and AHS which was of no help getting my service request reassigned to a provider who would not cancel and show up ... Lt Col Mark
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on June 19, 2025
