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802-552-4364
1400 N Parham Rd Reviews
Read reviews from customers who used our services at 1400 N Parham Rd
Total reviews
188
Average Rating
4.3/5
Jeremy, our repair person, was terrific. The AI-only Sears Customer Service system is frustrating, infuriating and absolutely inexcusable. There is no conceivable excuse except investor / C-Suite greed to not have human beings coordinating repair employees and the customers. It's inexcusable repair people have no human, only an app, to give them any/all information. There is no excuse for customers being able only to access a website or some ridiculous "AI representative" when there are issues. And THERE ARE ISSUES, because the Sears system sucks.
Jeanne B,
Customer service response - We're glad to hear Jeremy provided terrific service, Jeanne. We apologize for the frustration with our customer service system and appreciate your feedback to help us improve.
Sears Home Services on 1773188216795
Good service but 3 hours later than appointment
Guy H,
Customer service response - Thank you for your feedback, Guy. We're glad you were satisfied with the service, and we apologize for the delay in the appointment time.
Sears Home Services on 1730871819667
Marceia T,
Customer service response - Hi , thanks for the rating! We're happy to hear you had a positive experience. If you have any ideas on how we can earn that extra star, please let us know.
Sears Home Services on 1727237186798
Pat H,
Customer service response - Thank you for the 4-star rating, Pat! We're thrilled you had a good experience. If there's anything we can do to make it a 5-star one, feel free to reach out.
Sears Home Services on 1722907822919
The technicians are kind and work hard, the scheduling is horrible. I wasted 3 days of work. It took a month from the 1st appointment to actually get repaired. 1st appointment Technican came ordered part, 2nd appointment waited 8 to 5, no show (1st wasted day off of work). 3rd appointment technican comes, 1st technician didnt order all parts (wasted appointment and 2nd day off from work). 4th appointment 8 to 12, called at 12 said they would be there at 1:30, called at 3, sorry noone is dispatched at this time, never showed (3rd wasted day off of work). So I really dont know how to rate this, because Daniel was great. Sears repair service was horrible.
Jess S,
Customer service response - We're glad to hear Daniel provided great service, Jess. We apologize for the scheduling issues and inconvenience you experienced, and appreciate your feedback to help us improve.
Sears Home Services on 1765846173864
completed after numerous requests.
Rheba G,
Customer service response - We apologize for the repeated requests needed to complete the service, Rheba. We appreciate your feedback and will work on improving our process.
Sears Home Services on 1757549672230
Good guy, likely did a good job, but left without telling us he was done so we never got to talk to him about the work.
Andy S,
Customer service response - We're glad to hear he likely did a good job, Andy. We apologize for the lack of communication and appreciate your feedback to help us improve.
Sears Home Services on 1747271566705
Initially, Joshua was super confusing. After going back & forth, I was advised I needed a new washer despite him putting on the new parts. He gave me a refund for everything paid except the diagnostic fee., which was only right especially since the 1st technician didn't do his job. The 1st technician ordered parts & told me it could be fixed. One thing that annoys me to no end is to get 2 conflicting diagnosis because it's a waste of time. Evaluate & diagnosis correctly the 1st time. Now I'm waiting AGAIN to get to the store to purchase another washer. I don't appreciate ANYONE wasting my time!!!
Valeria G,
Customer service response - We apologize for the conflicting diagnoses and inconvenience, Valeria. We appreciate your feedback and will work to improve our evaluation process to prevent such issues in the future.
Sears Home Services on 1738723207985
Technician came and replaced broken ice maker. There was quite a bit of ice build up inside and I had to take everything out my fridge so it would thaw because the tech didn’t have his little magical heater tool. I had to buy six bags of ice and put all my refrigerator items in coolers. It was 70 degrees inside the fridge and I couldn’t figure out why the ice build up was not thawing. Come to find out the tech never turned the ice maker off so it would help thaw.
Vince F,
Customer service response - We apologize for the inconvenience, Vince. We appreciate your feedback and will work to ensure our technicians are better equipped and thorough in their service.
Sears Home Services on 1731986202541
Technician did not investigate the problem with the washer and only cleaned a filter the first time he came out. Had to wait 2 weeks for a new appointment to come out and fix the part that was broken the whole time. He should have investigated and fixed it the first time! Very Inconvenient
Michelle D,
