1400 N Parham Rd Reviews

Initially, Joshua was super confusing. After going back & forth, I was advised I needed a new washer despite him putting on the new parts. He gave me a refund for everything paid except the diagnostic fee., which was only right especially since the 1st technician didn't do his job. The 1st technician ordered parts & told me it could be fixed. One thing that annoys me to no end is to get 2 conflicting diagnosis because it's a waste of time. Evaluate & diagnosis correctly the 1st time. Now I'm waiting AGAIN to get to the store to purchase another washer. I don't appreciate ANYONE wasting my time!!!

Technician came and replaced broken ice maker. There was quite a bit of ice build up inside and I had to take everything out my fridge so it would thaw because the tech didn’t have his little magical heater tool. I had to buy six bags of ice and put all my refrigerator items in coolers. It was 70 degrees inside the fridge and I couldn’t figure out why the ice build up was not thawing. Come to find out the tech never turned the ice maker off so it would help thaw.

Technician did not investigate the problem with the washer and only cleaned a filter the first time he came out. Had to wait 2 weeks for a new appointment to come out and fix the part that was broken the whole time. He should have investigated and fixed it the first time! Very Inconvenient

My icemaker installation was not completed. Daryll was unfamiliar with repair order and asked me questions about what was to be done. He said the I needed a plumber.and asked if I wanted the refrigerated left out, blocking the entrance to the kitchen and use of my cook surface. He was not empathetic nor did he offer assistance in resolving the problem.

I had a technician out to look at my appliance, and he made a recommendation I wanted to think over and follow up on. Simple, right? Wrong. This company has no way to contact anyone — no live agents, no email, no phone line to a human. The only option is to book a brand new appointment, which means paying for another technician visit just to ask a few questions about the first one. How is a company this large operating with zero customer support? I’m not trying to schedule a new consultation — I need additional information so I can schedule the work to be completed. Instead I’m stuck, unable to make a decision because I can’t speak to anyone without a consultation, which I paid for a couple of weeks ago. If you’re considering this company, know that once the technician leaves, you’re on your own.

The worst experience I've had with any repair company. Reschedule 3 time to repair ice maker. Parts order 1st time was wrong, right part ordered. Still waiting for them to come and repair.

Awful experience. Multiple cancellations without any ability to contact anyone. Would never use this ever again

I waited four days short of a month to have my AC repaired with the Warranty. This experience was horrible As the temperatures throughout this period were above 95° some days. There is no reason to even attempt to call as You will Not reach a human being At Sears. Shame on you.

The Technician Harold was amazing and knowledgeable but my experience with Sears was HORRIBLE. They didn’t send my part at first and then to the wrong address. They attempted to charge me for the part that never got to me because of their mistake. You have to talk to an AI agent for over a week complaining until you are able to talk to a human who then was able to send me a part to the right address. I really recommend never using them and just go local

Have been here 5X for the same issue. I get a different daignosis every time but nothing is actually repaired.