1400 N Parham Rd Reviews

Outstanding service. Danny was great. Went above and beyond

Good service but 3 hours later than appointment

Good guy, likely did a good job, but left without telling us he was done so we never got to talk to him about the work.

Initially, Joshua was super confusing. After going back & forth, I was advised I needed a new washer despite him putting on the new parts. He gave me a refund for everything paid except the diagnostic fee., which was only right especially since the 1st technician didn't do his job. The 1st technician ordered parts & told me it could be fixed. One thing that annoys me to no end is to get 2 conflicting diagnosis because it's a waste of time. Evaluate & diagnosis correctly the 1st time. Now I'm waiting AGAIN to get to the store to purchase another washer. I don't appreciate ANYONE wasting my time!!!

Technician came and replaced broken ice maker. There was quite a bit of ice build up inside and I had to take everything out my fridge so it would thaw because the tech didn’t have his little magical heater tool. I had to buy six bags of ice and put all my refrigerator items in coolers. It was 70 degrees inside the fridge and I couldn’t figure out why the ice build up was not thawing. Come to find out the tech never turned the ice maker off so it would help thaw.

Technician did not investigate the problem with the washer and only cleaned a filter the first time he came out. Had to wait 2 weeks for a new appointment to come out and fix the part that was broken the whole time. He should have investigated and fixed it the first time! Very Inconvenient

Tech claims to have showed up, never came to house. Changed appt twice. Tech says he called, no call. Tech was to arrive by 2 pm, no show

My wife and I were not very happy with the service call from Sears. The reason when I requested a technician I was told that they could work on Jenn-Air coolers and they sent someone who was really unable to not even look at it but rather just diagnosed a bad fan motor by listening to it. Furthermore he could not get the repair parts as was promised by Sears when I was on the phone with them. The whole experience was not good and cost me $139 to find out that they were more interested in the trip fee then trying to repair my wine cooler. We were very disappointed.