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802-552-4364
1400 N Parham Rd Reviews
Read reviews from customers who used our services at 1400 N Parham Rd
Total reviews
205
Average Rating
4.3/5
Why the low rating? Full 5 year Warranty It has been three months before a Confident technician Came to repair the wash machine. After I called the better business bureau(BBB). Gone is the reliability and service from Sears My technician Mr Jose, was Superior and knowledge and craftsman ship in repairing my washing machine. but the others in your company showed no empathy at all, from this day Forward I will tell my friends in community Not to shop Sears.. Very displeased with Sears. You can't communicate, you have robot phone calls and automation before you can talk to someone about your issues. Do better.
Trevino W,
Customer service response - We apologize for the trouble you've faced, Trevino. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1724031824218
He never showed up this is there’s warranty I ever had!
Shanelle C,
Customer service response - We're really sorry to hear about your experience, Shanelle. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1722906959268
Scheduled a repair to be done within a week. They took it upon themselves to reschedule my service over one month out when parts got to my home in a few days. I guess I’ll do the repair myself since they can’t manage it stay away from this business do not buy their extended home appliance warranties.
Virginia R,
Expensive for nothing, I could’ve told them what was happening over the phone. Instead I pay 140 for a diagnostic visit for them to tell me something I already knew. A huge scam.
Ayannah B,
I was 99% sure that my washer needed a new washer drain pump motor and wanted it repaired. They required me to get a $150 diagnostic to confirm the issue (totally fair) and promised to credit the diagnostic fee to the cost of repair, which is why we booked it. We've had to replace this part before at another property and it cost us $250 the year before. The technician who came out confirmed the issue and then proceeded to quote $500+ for the repair PLUS couldn't do the fix for another 3-4 days. I could buy a brand new washer at that price! It was highway robbery and I felt scammed. Instead, I purchased the part on Amazon with next day delivery for $25 and found a repair company to fix it if I provided the part for $130. It cost me less to pay someone else than to use them and have the fee credited. What a rip off!! Don't bother to use these guys, because you can't afford their fix the way they quote -- whether they credit the diagnostic fee or not.
Hanh N,
