11500 Midlothian Turnpike Reviews
Showing most recent reviews from verified customers of Sears Home Services
Nana K
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on March 19, 2025
JB S
Personable, professional, effective and quick.
Customer service response - Thank you for your positive review, JB! We're glad to hear you were satisfied with our personable, professional, and effective service.
Sears Home Services on March 19, 2025
Dr. K
Great service. Got the job done and so quick and professional.
Customer service response - Thank you for your positive review, Dr. Ken King! We're glad to hear you were satisfied with our quick and professional service.
Sears Home Services on March 17, 2025
Linda W
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on March 13, 2025
Kim O
Technician was very professional and polite. He made sure I understood the problem and even showed the pieces that were broken and how they should work.
Customer service response - Thank you for your positive review, Kim! We're glad to hear you appreciated our technician's professional and informative service.
Sears Home Services on March 12, 2025
Gloria C
Very polite and answered all of my questions.
Customer service response - Thank you for your positive review, Gloria! We're glad to hear you were satisfied with our polite and informative service.
Sears Home Services on March 01, 2025
Nancy T
Offered sensible alternatives for our ice maker issues.
Customer service response - Thank you for your positive review, Nancy! We're glad to hear you appreciated the sensible alternatives offered for your ice maker issues.
Sears Home Services on February 17, 2025
Lewis M
Our actual repairman was great, the communications with the customer disservice group was awful. Five of the required six parts were delivered within 5 days. The sixth part was not even placed on order until 30 days later, which arrived within 4 days of the actual order date. Repeated calls about the missing part was falling on deaf ears. I asked if the part could be expedited and was told they did not do that. Finaly after I found the exact part on-line and called about the part I was informed they had just placed the part on order - 30 days later. Communications was just one complete circle getting nowhere. The customer service department needs to be moved stateside.
Customer service response - Thank you for your feedback, Lewis. We're glad to hear your repairman was great, but we apologize for the communication issues you faced.
Sears Home Services on February 17, 2025
Patrick D
Friendly and professional service. Thank you 😊
Customer service response - Thank you for your positive review, Patrick! We're glad to hear you were satisfied with our friendly and professional service.
Sears Home Services on January 26, 2025
Ernestine M
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on January 23, 2025
