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11500 Midlothian Turnpike Reviews
Read reviews from customers who used our services at 11500 Midlothian Turnpike
Total reviews
301
Average Rating
4.2/5
David L,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1773360829969
Work was done but the problem is the time it takes to complete the repair. My washer was down from 1/12/2026 to 3/6/2026.
Clarence J,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1773100148834
Experience not good. Refrigerator has not worked since 11/8/25. Technician was okay. Service awful. Rating is for service not technician.
DeSylvia W,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1771370869614
They came 3 times, didn't have the correct address which we corrected several times. They had to order the part twice and it was delivered to the wrong house on our street, a house where nobody lived so we had to walk up and down the street to see where they left the part. They put the part in and after one try it didn't work correctly. Don't call them.
Linda J,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1767661342057
They were supposed to do FaceTime before they come so I could tell them the issue they didn’t. The issue was locking device code 9 I told Repair Man that from the beginning, he told me they did not make that part no more but still charge me $139 which is bullshit.
Eldon B,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1767325452573
Came to fix dishwasher but my model was not in their system so they couldn't fix it. Spent money to tell me my dishwasher was broken and to call someone else. Worthless. Editted this morning: Thanks for the phone number, but there is no option for customer service, just a round around. So... you can call me instead and ill be happy to talk with a real agent.
Matthew S,
Customer service response - We apologize for the trouble you've faced, Matthew. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1766450463777
Worst experience I’ve ever had with a company hands down. This is all AI operated. No phone number (well, there is a number but it is all automated), can’t speak to a person. The initial schedule and first visit went smoothly, diagnosed and ordered the part (which arrived from Amazon with no notice). We patiently waited during the 5 hour service window. No one showed and then received a text that service needed to be rescheduled with a link. No priority. Second service no show with text in hour 6 to reschedule again in an endless circle of waiting. We eventually cancelled the service (already paid in full - still in dispute with credit card company). It is an abomination to the Sear’s name that our mother’s and father’s depended on for quality service. Would give negative stars if an option.
alexis R,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1766371672478
I was charged $1,000 for a part I apparently did not need as mu ice maker is not only still not making ice, but now it is making a very loud high pitched noise.
Michael A,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1766371672495
Technician didn’t arrive the first day he was scheduled. Arrived late the second day we stayed home for him, knew what he was scheduled for in advance with a description to replace a specific part, ordered the part in advance, and then simply said he couldn’t perform the repair when he actually showed up
Andro T,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1765163550124
There is NO customer service. It is all AI and no problems can be resolved. My service appointment was a no show the first time and the second appointment was rescheduled without my knowledge. Mind you I am taking off for these appointments. Do NOT use them!!! It is not the SEARS we grew up with.
Atiya G,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1761612297772
