11500 Midlothian Turnpike Reviews

They came 3 times, didn't have the correct address which we corrected several times. They had to order the part twice and it was delivered to the wrong house on our street, a house where nobody lived so we had to walk up and down the street to see where they left the part. They put the part in and after one try it didn't work correctly. Don't call them.

They were supposed to do FaceTime before they come so I could tell them the issue they didn’t. The issue was locking device code 9 I told Repair Man that from the beginning, he told me they did not make that part no more but still charge me $139 which is bullshit.

Came to fix dishwasher but my model was not in their system so they couldn't fix it. Spent money to tell me my dishwasher was broken and to call someone else. Worthless. Editted this morning: Thanks for the phone number, but there is no option for customer service, just a round around. So... you can call me instead and ill be happy to talk with a real agent.

Worst experience I’ve ever had with a company hands down. This is all AI operated. No phone number (well, there is a number but it is all automated), can’t speak to a person. The initial schedule and first visit went smoothly, diagnosed and ordered the part (which arrived from Amazon with no notice). We patiently waited during the 5 hour service window. No one showed and then received a text that service needed to be rescheduled with a link. No priority. Second service no show with text in hour 6 to reschedule again in an endless circle of waiting. We eventually cancelled the service (already paid in full - still in dispute with credit card company). It is an abomination to the Sear’s name that our mother’s and father’s depended on for quality service. Would give negative stars if an option.

I was charged $1,000 for a part I apparently did not need as mu ice maker is not only still not making ice, but now it is making a very loud high pitched noise.

Technician didn’t arrive the first day he was scheduled. Arrived late the second day we stayed home for him, knew what he was scheduled for in advance with a description to replace a specific part, ordered the part in advance, and then simply said he couldn’t perform the repair when he actually showed up

There is NO customer service. It is all AI and no problems can be resolved. My service appointment was a no show the first time and the second appointment was rescheduled without my knowledge. Mind you I am taking off for these appointments. Do NOT use them!!! It is not the SEARS we grew up with.

I wish I could leave zero stars. I took off work to meet my 1-5 p appointment and I received a call from Jeremy the technician at 5:30 telling me he is not going to service me and he is just as frustrated with the AI scheduling an just as I couldn’t reach a live person nor can he. This is ridiculous and unprofessional. You want us the customer to pay for your time and yet don’t consider the value of our time. People please go elsewhere. Sears Service and Repair please do better.

The technician wasn’t informed of the problem I was having in advance. He didn’t bring any diagnostic tools. I told him the problem I was having. He opened and closed the fridge several times then told me to fix it the cost would be $600. I don’t even know if what he says the problem is really what’s wrong with my fridge and his recommend repair will fix it. I paid $139.00 service fee for no service. That was definitely not worth it