11500 Midlothian Turnpike Reviews
Showing most recent reviews from verified customers of Sears Home Services
Lewis M
Our actual repairman was great, the communications with the customer disservice group was awful. Five of the required six parts were delivered within 5 days. The sixth part was not even placed on order until 30 days later, which arrived within 4 days of the actual order date. Repeated calls about the missing part was falling on deaf ears. I asked if the part could be expedited and was told they did not do that. Finaly after I found the exact part on-line and called about the part I was informed they had just placed the part on order - 30 days later. Communications was just one complete circle getting nowhere. The customer service department needs to be moved stateside.
Customer service response - Thank you for your feedback, Lewis. We're glad to hear your repairman was great, but we apologize for the communication issues you faced.
Sears Home Services on February 17, 2025
Patrick D
Friendly and professional service. Thank you 😊
Customer service response - Thank you for your positive review, Patrick! We're glad to hear you were satisfied with our friendly and professional service.
Sears Home Services on January 26, 2025
Ernestine M
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on January 23, 2025
Randy S
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on January 13, 2025
Southern R
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on January 13, 2025
trish M
Nathan didn’t get here on time but when he did arrive he went straight to work and completed the job quickly. He was courteous and professional.
Customer service response - Thank you for your positive review, Trish! We're glad to hear Nathan was courteous and professional, and that he completed the job quickly.
Sears Home Services on December 30, 2024
Joedy F
Very friendly, knowledgeable, and respectful technician.
Customer service response - Thank you for your positive review, Joedy! We're glad to hear you had a great experience with our friendly, knowledgeable, and respectful technician.
Sears Home Services on December 30, 2024
Sue W
This gentleman kept at this repair even with missing parts until he corrected the issue. I can’t thank him enough!!
Customer service response - Thank you for your positive review, Sue! We're glad to hear that our technician was persistent and resolved the issue for you.
Sears Home Services on December 29, 2024
Randy R
Corin was phenomenal in every way. Kept us informed and moved up appt when part arrived.
Customer service response - Thank you for your positive review, Randy! We're thrilled to hear about your great experience with Corin's phenomenal service and communication.
Sears Home Services on December 19, 2024
Marlene M
Colin was very professional and personable. He was able to resolve the issue in a timely manner.
Customer service response - Thank you for your positive review, Marlene! We're pleased to hear about your great experience with Colin's professional and personable service.
Sears Home Services on December 11, 2024
