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11500 Midlothian Turnpike Reviews
Read reviews from customers who used our services at 11500 Midlothian Turnpike
Total reviews
301
Average Rating
4.2/5
Timothy H,
Customer service response - Hi , thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on 1766107286918
The Technician was great but the process was horrible! It took to long to get the part (over 4 weeks). I went on the Maytag site and could've ordered it myself and had it delivered in one week. I feel I should get some money back for waiting so long!
Tim S,
Customer service response - Thank you for the 4-star rating, Tim! We're thrilled you had a good experience. If there's anything we can do to make it a 5-star one, feel free to reach out.
Sears Home Services on 1765242337283
Marvin was very professional and knowledgeable in regards to the dishwasher.
banita C,
Customer service response - Thank you for your positive review, Banita! We're glad to hear you were satisfied with Jeremy's professional and knowledgeable service on your dishwasher.
Sears Home Services on 1763951252116
Arrived during scheduled window. Provided quick diagnostic and explained warranty options and service pricing. Diagnostic price was reasonable, but repair price was extremely high for ice maker fan.
Kelly S,
Customer service response - Thank you for your review, Kelly! We're glad to hear you were satisfied with the diagnostic service and explanation, and we appreciate your feedback on the repair pricing.
Sears Home Services on 1761266941079
Time was from 8am to 5pm He was pleasant and nice. Told me what was needed quickly. However, he came at 4:30pm Would have liked for him to get to my house earlier. Had to sit at home all day waiting. Thank you
Scott D,
Customer service response - Thank you for your review, Scott! We're glad to hear you were satisfied with the technician's service, and we appreciate your feedback about the timing.
Sears Home Services on 1753659894615
Appliance repair persons always get the appliances in order, working well. It seems that the communications software was back and forth with appointments past coming up for future selections. Overall I’m satisfied today. Thank you!
Velda J,
Customer service response - Thank you for your review, Velda! We're glad to hear you're satisfied with our repair service and appreciate your feedback on the communication software.
Sears Home Services on 1748480513797
Teresa D,
Customer service response - Thank you for awarding us a solid 4-star rating, Teresa! If there's anything specific that we can do to further improve our Sears Appliance Repair and earn that extra star from you, please let us know. We value your support and look forward to serving you even better in the future.
Sears Home Services on 1707175066766
Costello B,
Leveta P,
The technician was 5 stars all the way. Sears service process isn't. An automated call from Sears provides there phone number, telling you to call them and confirm parts are in. Why not simply ask if the parts are in when Sears calls, or "press 1" if parts are in, "press 2" if not. Did they ever beta test this system?
Eric S,
