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11500 Midlothian Turnpike Reviews
Read reviews from customers who used our services at 11500 Midlothian Turnpike
Total reviews
301
Average Rating
4.2/5
Arrived during scheduled window. Provided quick diagnostic and explained warranty options and service pricing. Diagnostic price was reasonable, but repair price was extremely high for ice maker fan.
Kelly S,
Customer service response - Thank you for your review, Kelly! We're glad to hear you were satisfied with the diagnostic service and explanation, and we appreciate your feedback on the repair pricing.
Sears Home Services on 1761266941079
Time was from 8am to 5pm He was pleasant and nice. Told me what was needed quickly. However, he came at 4:30pm Would have liked for him to get to my house earlier. Had to sit at home all day waiting. Thank you
Scott D,
Customer service response - Thank you for your review, Scott! We're glad to hear you were satisfied with the technician's service, and we appreciate your feedback about the timing.
Sears Home Services on 1753659894615
Appliance repair persons always get the appliances in order, working well. It seems that the communications software was back and forth with appointments past coming up for future selections. Overall I’m satisfied today. Thank you!
Velda J,
Customer service response - Thank you for your review, Velda! We're glad to hear you're satisfied with our repair service and appreciate your feedback on the communication software.
Sears Home Services on 1748480513797
Teresa D,
Customer service response - Thank you for awarding us a solid 4-star rating, Teresa! If there's anything specific that we can do to further improve our Sears Appliance Repair and earn that extra star from you, please let us know. We value your support and look forward to serving you even better in the future.
Sears Home Services on 1707175066766
Costello B,
Leveta P,
The technician was 5 stars all the way. Sears service process isn't. An automated call from Sears provides there phone number, telling you to call them and confirm parts are in. Why not simply ask if the parts are in when Sears calls, or "press 1" if parts are in, "press 2" if not. Did they ever beta test this system?
Eric S,
lewis P,
Customer service response - Hi lewis, thank you for taking the time to leave us a rating. We appreciate your feedback on your recent experience with Sears Appliance Repair. If there are specific aspects you'd like us to address or improve upon, feel free to share your thoughts. We value your input and hope to serve you again in the future.
Sears Home Services on 1721048753997
Very angry. Not with the technician, the technician was fine. However, when a business gives a customer a window of arrival between 8am and 12pm that is when I expect the technician to arrive. The technician arriving after 230pm, is unacceptable. Your technicians need to show up at the appropriate time. Showing up after is a major inconvenience to your customers.
Tracy S,
Customer service response - We apologize for the inconvenience caused by our late arrival and understand how valuable your time is. Thank you for bringing this to our attention, and we will work on improving our punctuality.
Sears Home Services on 1718066954090
Was not able to fix my 6 year old LG refrigerator for under $1,274.00.
Sue S,
Customer service response - We apologize for the inconvenience and understand your frustration with the high repair cost. Thank you for sharing your experience.
Sears Home Services on 1712889816543
