11500 Midlothian Turnpike Reviews

The technician was 5 stars all the way. Sears service process isn't. An automated call from Sears provides there phone number, telling you to call them and confirm parts are in. Why not simply ask if the parts are in when Sears calls, or "press 1" if parts are in, "press 2" if not. Did they ever beta test this system?

Very angry. Not with the technician, the technician was fine. However, when a business gives a customer a window of arrival between 8am and 12pm that is when I expect the technician to arrive. The technician arriving after 230pm, is unacceptable. Your technicians need to show up at the appropriate time. Showing up after is a major inconvenience to your customers.

Was not able to fix my 6 year old LG refrigerator for under $1,274.00.

Difficult having confidence in repairman’s diagnosis of actual problem.

Jeremy was good… the second time around. He actually went inside my home. The second time using this experience was sad. AI sucked to talk to every time and support was very unhelpful after 20+ calls and 4 reschedules. Here’s what I said prior to finally getting my dryer fixed for $550 “ I am writing to express my deep frustration and utter disappointment with your repair service over the past few weeks. What was supposed to be a simple dryer repair has turned into a nightmare of miscommunication, unprofessionalism, and wasted time, costing me hundreds of dollars, days of waiting, and zero resolution. On or around June 23, 2025, a technician named Daniel came out for a diagnostic visit. I paid $129 for him to spend five minutes diagnosing the dryer, which I was completely fine with. He confirmed the issue and ordered a part, stating clearly both to my point of contact on site and to me via follow-ups that no one needed to be present for the actual repair. I confirmed this multiple times with your team by phone. Since then I have had three separate appointments scheduled between June 23 and now. Here is what happened: Second appointment: I received a text at 7:30 AM confirming the tech was en route. I responded “OK, sounds good.” I never received a call, update, or follow-up. At 4 PM, I asked how it went and received no response. I sent a third text that evening and found my number had been blocked by the technician. After calling more than 20 times, I finally reached someone to reschedule. Again, I confirmed for the fourth time that no one needed to be present for the repair. Third appointment: I spoke to the technician over the phone and told him someone was inside. He did not believe me, despite my tenant confirming she was there. Instead of going back inside, he left. While trying to resolve this, my tenant’s car was towed and she was unavailable the rest of the day. That technician refused to give me a supervisor’s number and ignored my texts afterward. Fourth appointment today: I cleared my schedule and sat in my Richmond townhome from 8 AM to 1 PM waiting. No one showed up. No call. No text. No email. I wasted a full day I had taken off to travel for the holiday and got nothing in return. I have spoken to several of your representatives and even sat on the phone with a supervisor for 25 minutes today with no resolution. I have been patient, respectful, and persistent, but this is now beyond unacceptable. Let me be absolutely clear I am not driving to UPS to return the part you sent. That is your responsibility. I am not paying for any part, service, or labor beyond the original $129 diagnostic. I want a full refund of all charges beyond that diagnostic. I want a technician to come pick up the part or you can consider it forfeited. I have lost time, money, and trust in your company. This experience has been the opposite of the excellent service I received from Sears in the past and I will never use your company again”

Had a scheduled appointment and they didn't show. Didn't communicate with a text or call. Their service tracker and chat were hours behind and it's almost impossible to reach a live person. When and if you do, they don't have updated information. Original appointment window was 8 AM to 5 PM, and after being pushed off for hours, saying he'd be here in an hour, I finally got an answer at 7 PM that he wasn't coming. Very frustrating. Wasted an entire day. Had to reschedule and there was no priority. Waited another 4 days to get an appointment. Awful. Do not use.