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11500 Midlothian Turnpike Reviews
Read reviews from customers who used our services at 11500 Midlothian Turnpike
Total reviews
301
Average Rating
4.2/5
Technician was very professional. However as soon as technician left my dryer was no longer blowing hot air. My assumption is that he left something undone. Now trying to get Sears/AES back out here has not worked. Very disappointed and very unprofessional on part of the company.
Tony A,
Customer service response - Thank you for acknowledging Daniel's professionalism during your experience with the cancellation process. We appreciate your feedback.
Sears Home Services on 1716966018015
I am still trying to schedule an appointment for repair and they won't honor the appointment from my warranty company.
Arthur Y,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1715737745446
Appointment was for between 8-12. I have been waiting all morning and there has been no contact from the repairman. The phone number only goes to an automated system and you can’t seem to find out the status or talk to anyone. If you are going to be later than the time scheduled, why hasn’t there been any communication? It’s well after 12 and I am still waiting.
Monique J,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1715576021209
Unorganized and customer service is in Asia
James,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1714964191787
I called Sears February 24th they sent a tech out same day. 136.00 if we choose to use them the total would be 436.00 and would be back that Friday. Six weeks later after living out of a cooler they showed up. They put the part in and it didn't work. I called them and they said it would be a week before they could get another tech out. REMEMBER I HAVE ALREADY BEEN LIVING OUT OF A COOLER FOR SIX WEEKS. I asked for my money back they told me they would once I returned the part. LOL ARE YOU SERIOUS. I agreed to paying the 136.00 fee. But I want the remainder of the balance credited back to my account. They insist they need me to send the part back. If I could do all of that I wouldn't need somebody to take it out and replace it because I don't know where to begin I think if they need their parts they need to send a technician to take it back out. Do not use Sears appliance repair for nothing go to your local appliance store near you I wish I would have.
Kim W,
Customer service response - Thank you, Kim, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1713086013322
If I could rate 0 stars I would! I scheduled and appointment for a service to fix my washing machine WEEKS AGO. For 8am- 12pm and no one showed. When I called customer service, the man told me “the service has until 8pm to come”, I’m sorry, so what the heck was the point of scheduling an appointment!? Highly unprofessional.
Krystal S,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1711506687290
Poor service appliance still not working
Hope H,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1707197290498
The technician was rude.He accused me of removing the arm off the ice machine, Ask me why I wait a month to report it, said I was trying to get a new refrigerator.he said I'm not going to waste anymore of your time, I'm leaving..
Corime H,
Customer service response - Thank you, Corime, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1705566954334
Service Rep showed did not stay 5 minutes. Told us that we have to pay for the service and we have a service policy with Lowes Appliance Protection. He said it was probably the compresor and he had one on the truck but he left. Worse service ever.
S H,
Incomplete. The first time we turned on the appliance after the service visit it started making a noise it has never made before. Sears Home Services needs to come out and fix whatever it did to cause the noise. I’d attach a video but this only allows me to attach photos, which don’t tell the story. When the work’s complete and everything works the way it’s supposed to we can revisit the rating.
Keith G,
