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25044 Lankford Highway Reviews
Read reviews from customers who used our services at 25044 Lankford Highway
Total reviews
21
Average Rating
4.9/5
Susan B,
Customer service response - Thank you for the amazing 5-star review, Susan! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1778268221919
Dale C,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1767588575146
Excellent
VINCENT E,
Customer service response - Thank you for your review, Vincent! We're happy to hear you had an excellent experience with us.
Sears Home Services on 1760655678413
catherine L,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1758246382571
Good job!!
Raymond B,
Customer service response - Thank you for your review, Raymond! We're glad to hear you were satisfied with our service.
Sears Home Services on 1747270733542
Mike arrived at the expected time, replaced the part, made sure the washer was working and I was so happy to finally have my washer fixed.
Elizabeth W,
Customer service response - Thank you for your review, Elizabeth! We're glad to hear Mike arrived on time and successfully fixed your washer.
Sears Home Services on 1746768012824
Danielle W,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1744942266119
Gene H,
Customer service response - Hi, thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1737349521276
Stanley T,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1730874071585
Mike was great, he was informative, helpful, polite, punctual and very patient. He got our washer fixed super quick and I would recommend Sears Appliance Repair to anyone.
Tammy M,
Customer service response - Thank you for your wonderful review, Tammy! We're delighted to hear Mike provided such excellent service and that your washer was fixed quickly.
Sears Home Services on 1727751840901
The tech that showed up today was very friendly and knowledgeable. Superb customer service. But last week I was not happy with thr service I spent all day waiting for someone to show and no one did I was not able to speak to someone till after the window 8-5 was over to be told that there was no tech assigned to the case after getting messages that someone would be out to fix my dryer that day. Then told the tech got sick and couldn't make it, that is fine but no one could call and say that instead of me wasting a whole day and not getting enough sleep because I work nights 12hr shifts But I can't fault the tech that came today he was great and fix the problem with efficiency and explained the problem.
Carletta B,
Customer service response - We apologize for the inconvenience you experienced last week and appreciate your patience. We're glad to hear that today's technician provided superb service and resolved the issue efficiently. Thank you for your feedback.
Sears Home Services on 1727396515264
Jacqueline S,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1723358199803
Very professional and quick Thanks
Jon T,
Customer service response - Thank you for your kind words; we're thrilled to hear you were satisfied with our quick and professional service.
Sears Home Services on 1723161602937
Arrived on time, fixed the issue in a matter of 15 minutes.
Scott M,
Customer service response - We're thrilled to hear our team solved the problem quickly and efficiently. Thank you for choosing us!
Sears Home Services on 1721693239018
My Tech was Joey G. He was very professional. I understood what he was tell me the problem with my washer. Kudos to Joey. I would recommend and outstanding award for him. My washer was not repaired. Nothing on Joey part. Communication on the other end with parts. I am not happy with Sears overall service. I am very frustrated. Because I could not talk to a live person. Every time I called I was switch over to a automatic service. If had to rate customer services 1-5. 5 being good. My rating would be 1 (very poor) services. One of my service day the tech didn't show up. My day was a waste because I took the day off. Got a text that morning with a window 8am-4:30pm. At 4:30pm got a text telling me that I need to reschedule, I should have gotten a phone call. That is unacceptable.
Marcia J,
Customer service response - A big thank you, Marcia, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1720154257647
greg C,
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on 1719550231837
Charles M,
Customer service response - A big thank you, Charles, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1716254428408
Fred R,
Customer service response - Thank you so much for the fantastic 5-star rating, Fred! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on 1707174593348
Luis was very knowledgeable, courteous, and efficient. He was a pleasure to work with.
Kaylene G,
Service repair man was very nice. The problem I have is the 8hr window your given for the repair. Then you read he'll be there around 10am but the time keeps changing til 2pm or 4pm like the 1st visit.
Karen A,
Customer service response - Thank you for your feedback, Karen. We apologize for the inconvenience with the scheduling window and appreciate your patience.
Sears Home Services on 1750981247818
The initial appointment was quick and easy to schedule. Sears was one of a few companies offering service in my small rural community. The tech arrived as scheduled. Diagnosis was completed and the faulty part was identified and ordered. The tech was friendly and interacted well with me. He returned a week later to install the part. Everything proceeded well despite the replacement part requiring a modification to fit. A problem occurred during the final reassembly. There was a part left over! The tech was unable to determine where it belonged. After some effort, he said, "It's probably not needed". I said that was not acceptable and suggested that he contact LG tech assistance. He said something that I didn't hear and went to his truck. Then, much to my surprise, he simply drove away! My refrigerator is running and the left-over part is sitting on my counter. I don't know how the refrigerator's operation is affected but I'm certain that LG didn't include this part for no reason. This is an unacceptable conclusion for a repair that cost me $497. I immediately called Sears. After a very difficult time finding a live representative, I filed a complaint. Sears' response is pending. Needless to say, I don't want the same tech again.
Frank C,
Customer service response - We apologize for the inconvenience and understand your concern regarding the left-over part and the technician's response. Your feedback is crucial to us, and we're addressing your complaint to ensure this doesn't happen again. Thank you for bringing this to our attention.
Sears Home Services on 1710912664732
