Appointment Lookup
802-552-4364
100 Newmarket Fair Mall Reviews
Read reviews from customers who used our services at 100 Newmarket Fair Mall
Total reviews
806
Average Rating
4.8/5
Still not working
Not working , we have the tex came out to my address at 391 lees mill drive about four times and the problem is still the same
Jermain R,
Newport News, VACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1732434126403
Not knowledgeable
Not good, tech was not knowledgeable, tech did not try to make customer satisfied
Joan H,
Newport News, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1726264204697
2x No-show during scheduled times
Jose came to fix our dryer. Within 48 hrs of him leaving, the problem returned. I asked Sears to come back and the appointment took weeks for the return. Jose was scheduled for 1-5pm. Every hr the website kept pushing back the time, all the way to 9:45pm, without ever notifying me via text or call. At 10pm, I got a text rescheduling me for another two weeks out! For the final appointment, Jose was again scheduled for 1-5pm. At 4:51, Jose called and said he was 5 mins away. We waited until 5:05 and then left for a family dinner when he didn't show. I tried to call at 5:01 and left a message. Then he closed the work order saying that I cancelled because he arrived at 5:01, not within the appointment time. I have already paid for this appointment. Terrible service!
Squid,
Yorktown, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1724276782288
Horrible Service
I will never use Sears again. Incompetent technicians, lousy customer service, long wait times to talk to customer service, slow processing times for refunds, the technicians are constantly late, no contact from Sears on delays...Sears Home Repair stinks
Tony B,
Hampton, VACustomer service response - We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1723757519235
Poor Service
The tech would not perform pressure check because he stated he did not have enough time because he had to get to his next appointment. Additionally, the tech did identify several thermostat wires entering the condenser unit outside had no insulation but the tech stated he was not allowed by Sears to repair any wiring. The tech was on scene less than 30 minutes.
Robert L,
Smithfield, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1722911628327
Never showed up
Never showed up for the service appointment. Still having the same issues.
Breion R,
Suffolk, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1721770556572
Excellent
He was very courteous and professional. He quickly assessed the problem and gave me the status.
Sammie H,
Newport News, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1721683106830
No service
Did not show up job was completed by another service repair technician
Gary W,
Newport News, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1720223386214
NEVER SHOWED UP
Not honest Stood us up all day Said they where on their way NEVER CAME TO OUR HOME TO FIX AC!
Eric D,
Smithfield, VACustomer service response - Dear, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1718486864229
Problem persists
The technician replaced the door latch sensor on my Whirlpool washer as was indicated by the error codes. The problem has not been resolved. It has been since 8 Jan 24 and I still do not have a functional washer. Frustrated customer!
Andre S,
Suffolk, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1708126399518