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100 Newmarket Fair Mall Reviews
Read reviews from customers who used our services at 100 Newmarket Fair Mall
Total reviews
806
Average Rating
4.8/5
Dishonest service
You guys only care about the money. Showed up to my property, demanded the service fee, after received the fee, said he can't work on my call. So collected the fee without even trying.
Oscar I,
Yorktown, VACustomer service response - Dear, We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1771963435671
Stove service call
There was no resolution nothing got repaired if anything he bent the frame so now I have to figure out how to fix that he made it worse than it was you charged me 129 dollars and all he did was look at it looking up numbers online and didn't fix nothing I feel like I've been ripped off I paid you $129 to make it worse to think I considered buying your $900 warranty a year thank God I didn't do that till after the service call I wouldn't give you $1 for a Year's worth the maintenance and warranty what a joke this company and organization is I'll make sure I tell everybody in my power how horrible a service department you run
Chris D,
Poquoson, VACustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1767755905456
Never showed
How can I legitly rate if services were never provided The technician was a no show no call since the beginning of 2025!!
Shenan H,
Hudgins, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1767138818133
Service
Please don't send this person back to my house. I feel this person will find any excuse to not complete the job.
Richard M,
Newport News, VACustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1758922774176
Good
He try to level the washer but i believe need to fix or replaced , these is bend slide door occurs during the repair and make the slide door not close
Sam A,
Hampton, VACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1751923919386
Making changes to work order
We had requested warranty service on our Frigidaire Stacked Laundry unit through Frigidaire. Somehow the service address got entered wrong in your system and there is no way to edit/correct this address. The technician showed up on time, but at the wrong address. Another call to Frigidaire resulted in a cancelled ticket, and then establishing a new ticket for tomorrow at the correct address (I hope). This could have been avoided if you had a person to talk to instead of just a computer.
Kenyon M,
Cobbs Creek, VACustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1750371063487
Directions Not Follow
We provided directions for a lockbox code. The technician did not call or follow directions. I was minutes away from meeting him at the property but he left. I am not sure if the problem is communication from Sears to the technician, but this has been an extremely frustrating process with Sears.
Frankie,
Williamsburg, VACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1749254784746
Lazy Tech Request Another
He started calling in the morning to get all his customers to cancel because it was raining and if you don't it will be weeks until next he told me my appointment was last after 5pm when I didn't cancel he said I'll be their in 30mins. Showed up and said his equipment was to sensitive to work in rain 1 rain drop would break it we all work in different weather get a rain suit then asked for payment just for driving to my home then he tried to lie and said he was unable to get to equipment Trust if you see his name ask for another tech had to waste a days pay on this lazy technician
Steve B,
Hampton, VACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1747879990766
Whirlpool refrigator repair
We paid over $500 for diagnostic and repair that did not fix our problem. The technician was also unable to replace the door seal they had ordered for us. All-in-all, not a good experience.
Tom P,
Williamsburg, VACustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1746480575783
Basic Repair Not Complete
Technician stated he did not have proper tools to complete diagnosis on the first visit. Came back three weeks later to complete repair and stated issue was only loose connections after thinking it was an inoperable circuit board. Said he cleaned the connections. Unit stopped working five days later. Another company came out for servicing. Also found loose wires, but actually tightened the connections. This was a basic repair that should have been addressed on the first visit by Anthony over a month ago.
Kimberly R,
Newport News, VACustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1739830924328