Appointment Lookup
802-552-4364
100 Newmarket Fair Mall Reviews
Read reviews from customers who used our services at 100 Newmarket Fair Mall
Total reviews
806
Average Rating
4.8/5
Job not complete
Although he replaced the motor my unit is still not blowing out cool air.
Alicia J,
Carrollton, VACustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1727299346200
Ac repair
Unfortunately my appointment showed that the tech would be here between 8-12 then it said 12:30 then 1:17 . My husband left work early to be here by 12 and the tech arrived after 3:30. Then to only find out that my unit cannot be serviced by your company due to multiple issues. Not a happy customer.
Pete L,
Newport News, VACustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1725485275535
Dishwasher repair
Multiple no-show appointments without a phone call. Technician seemed to have little knowledge about the dishwasher and replaced the same parts more than once.
NA,
Newport News, VACustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1724362628380
Unhappy Customer
The technician states there's nothing wrong with the system, if the system is not cooling and you have to top off antifreeze, in order for it to work then there is something wrong with the system, and I'm no technician. It sees he gets very irritated if you ask him a questions. I told him we have the same problem usually twice a year where they have to add antifreeze. I told him I will be discussing this with the warranty company.
Wilma W,
Hampton, VACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1719956405858
Problem with steering when cutting grass
Still can't repair steering
James A,
Gloucester, VACustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1702422308301
Disappointed
Since my dishwasher claim of over a month ago, two separate technicians have come out a total of four times. The last visit was yesterday when we had Luis, who also came out the first time. He misdiagnosed the problem the first time and ordered parts that had nothing to do with the heated drying problem I had. The second technician came out about 2 weeks later and sent those parts back and ordered a new heating element, saying the first technician didn't check things out correctly. A week later he came back and installed the element and started the dishwasher on the cycle with heated dry, but didn't stay around long enough to see if it worked, which it didn't. Yesterday, Luis came back and criticized the other technician, saying he should have checked something, but obviously didn't. He started the cycle and left early, but when the cycle finished it still didn't work. I asked Luis what would need to be done to fix it and he said probably tearing it apart, but he apparently didn't have time to do it. In addition to all this, the communication through emails and robotic phone calls has caused two of my appointments to be cancelled and rescheduled for another date -- AFTER I waited around for hours for the technician to arrive. I am totally frustrated by this experience.
Nancy B,
Williamsburg, VACustomer service response - Dear Nancy thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team
Sears Home Services on 1695160675357
Washer repair
Very dissatisfied with appointments getting rescheduled multiple times. This repair started back in mid July and recently got resolved(I hope). There is no customer service number to actually talk with a representative. Took several visits to fix washer. The last visit I was told it needed a pump for washer and it did not apparently. The two gentlemen took the pump with them, but yet I received a receipt stating that the pump was replaced for my washer. Seems like there is no consideration for the customers time! I am ready to cancel this contract as soon as possible.
SVP,
Hampton, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1693689135392
I
Worker check refrigerator did not find the problem So no repairs was done During the night refrigerator stop working Unable to reach anyone at Sears
Patricia L,
Hampton, VACustomer service response - We are sorry to hear you did not have the service experience expected.We will share your experience with our service team.
Sears Home Services on 1693078820107
Eh
Kinda rude, didn't really enjoy the 5 minute experience. Says it's user error , maybe it was.. (but he couldn't fully check machine do to " company policy") I get it's the end of the day and you see a lot of things that may seem silly, but it was just an unpleasant experience for us.
Brittney,
Newport News, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1690845434760
Washer Not Turning On
The technician did not take the time to make sure the washer turned on before and after the repair was completed. They stated that they had completed the repair but did not turn on the washer to check to see if it was properly done.
Joseph S,
Hampton, VACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1775083301964