8200 Sudley Rd Reviews

Wish I could post zero stars!! Absolutely awful!!!! The tech (Solomon) sat in my driveway for over an hour. He wanted us to pay $50 for picking up the part. That’s not in our plan. He drove off and our heat is not fixed. This is not acceptable.

THIS TECHNICIAN HAS A MAJOR PROBLEM WITH INTEGRITY. ACCORDING TO THE WARRANTY COMPANY, IT WAS REPORTED THAT THE TECHNICIAN SAID HE COULD NOT DUPLICATE THE ERROR. THE FACT REPORTED BY MY REPRESENTATIVE WHO STAYED HOME ALL DAY FROM 7:AM TO 4:00PM, THE TECHNICIAN CAME INSIDE THE HOUSE, LOOKED AT MY WASHER/DRYER COMBO UNIT, NEVER TOUCHED OR TURNED IT ON BUT TOLD MR. DARRIEN BOLTEN THAT "I CANNOT SERVICE THIS MACHINE, WE CANNOT SERVICE THIS MACHINE." Mr. Bolten offered to put some clothes into the machine to demonstrate that it was NOT working, and He was told by the Technician, "Don't becasue WE (his company) cannot service this type of machine. I, Dr. Antonio Landell spoke to this technician on the phone while at my job and I informed him, prior technician said similar that there is no company in the area that can service this machine and he confirmed. I told him I will call the warranty company and report his remarks which I did that day and was told to wait until he submitted his report. I continue to call to no avail. PLEASE NOTE, MY WASHER/DRYER HAS BEEN INOPERABLE FOR ALMOST THREE MONTHS NOW AND THE WARRANTY COMPANY KEPT SCHEDULING COMPANIES TO COME OUT WHERE i HAVE WAITED NOW 8 EIGHT TIMES TO NO AVAIL WITH ONLY THREE TECHNICIANS SHOWING UP WITH THE SAME REMARKS THAT THEY ARE UNABLE TO REPAIR THIS MACHINE. I AM VERY UPSET NOT HAVING A MACHINE TO WASH MY FAMILY AND MY CLOTHES FOR THE PAST THREE MONTHS. DR. ANTONIO WHITE LANDELL, CUSTOMER 2/26/2026 I STILL DO NOT HAVE A WORKING MACHINE SO NONE OF THE QUESTIONS BELOW APPLIES.

The issue has not yet been resolved. The technician was unprofessional. They were here under my insurance company. I paid my Co Pay.

The technician was great very polite and apologetic . The company is a disgrace. It took them several trips to fix the problem first time they fixed one issue (Freezer) then had to come back to fix the ice maker, the technician claimed that his car was at shop and did not have the part with him because he was using a rental car ???? They ordered the part and had to wait several days for it to be delivered before they schedule an appointment to come and install it. After the part was delivered and I did not hear from them I called the service desk inquiring about the appointment date and their answer was they are waiting for the part. I said the part was already delivered three days ago. When they schedule the appointment they give us a window for the technician to show up between 8AM-3PM , when tracking the arrival time it mentioned between 1:30- 2:30, I had to leave my office to be home during that time and the technician did not show up until after 6:00PM. This happened every time I had to schedule an appointment with them.

Extremely disappointed in this service. My dishwasher stopped mid cycle and kicked the breaker. The service rep showed up for the appointment, started the dishwasher on a different cycle, sat on my floor and watched his phone for about 45 minutes. The dishwasher was running. He said the issue was the control panel and quoted us over $800 to fix it. I asked him to at least clean the filter and check the hose while he was there and he said there was no reason to. He left and 20 minutes later the dishwasher kicked the breaker again. I tried to call him back twice. No answer. I called the next day and explained what happened. He refused to come back to take another look.

The Technician was great. The AI you use for scheduling and updates is horrible. Booked the first appointment and it was supposed to be 1-5pm and then an update came out showing 6pm then just cancelled after waisting an entire afternoon. Then the next day same thing didn't arrive in the window and when they finally arrived the parts are more than getting a new washer (that is not your problem) the waiting for your schedule to come true is horrible. I will never use this service again.

Technicians left trash for us to clean up. My husband started cleaning up their mess so I didn’t get pictures. Dirty workers.

Technician arrived several hours late and no updates were provided. Technician then tried to push for repairs without explaining nor providing a formal estimate of costs. I will never use this service again.