8200 Sudley Rd Reviews

Work was good but time kept getting pushed back

Once he arrived, he was professional and thorough. He diagnosed the problem and explained the course of action. I rated 4/5 because the initial ETA was 10:30 and it was postponed hour after hour until he arrived at 4:30. I understand the nature of service calls but I prefer shorter, more realistic service windows.

I can't fault the technician since when he came the dryer started but as soon as he left, the dryer stopped again. Couldn't get Sears back to even try. Canceled the warranty service.

5 hrs late. Did have the right tool. Clothes washer is noisier then before. Courteous

Tech showed up 90 minutes late, said my refrigerator did not have a model number but the part would be $600 if it was the model he thought! Unplugged, I paid for service call, light appeared to dim but not filter lite. Told to call if no results and he woul order part and return when part arrived!!!! What a SERVICE, still no working refrigerator! Money wasted except for warranty!

The repairmen who serviced me were excellent. However, it took three in-person visits before they got the right parts to enable them to complete the repairs - taking only 15 minutes once they got everything in place. Unfortunately, it took about one month for Sears to get things in order. Your AI agents continuously garbled, mixed up, and seemed to ignore their own promises. They contradicted their own statements - sometimes within minutes of making them. They alerted me concerning imminent arrivals to people and addresses on the other side of the country. They cancelled visits due to unavailable parts,- although I had informed the that they had already sent the parts to my home. I was never able to speak to a human being, I lost not only a m0onth - bein9g u nab-le to use my9 range effectively - but lost several0 days because I had to sit a ho0me waiti9ng for repairmen who never came.

I have mixed feelings on this service. 1) I made appointment per link and received 5/11/26 appointment. The last message was for service tech to come 5/11/26 3-4pm. Guess when he showed...645pm. He did call about 30 minutes prior saying he was coming and that systems were down so he could not connect. I asked him "what about using your own cell phone to connect with me." I really didn't get a reply. Needless to say I was irritated. 2) My issue with dishwasher is that it is leaving specks (like sand, various colors) on dishes, cups, glasses. (I already had another tech from small company check Jan-Feb 2026- 3x times. The first tech cleaned arm as it was full of debris.) Sears tech checked dishwasher saying it was a good dishwasher (kitchenaid), to use cascade (not finish) and to clean weekly with white vinegar with empty dishwasher and go thru a cycle. So not sure if 2 or 3 stars will suffice. I paid that day and all of sudden on May 19, May 25 I get emails to pay. No way! I already paid. I have found online that Sears does not employ real people, only ha robot /AI assistance for anyone who calls. So for the whole enchilada, the entire service from making appointment to getting these invoices to pay, I dropped to two stars.