8200 Sudley Rd Reviews

Mustafa did a pretty good job. I'm assuming that everything was okay but he spent more time on his phone than he did talking to me. I would have appreciated more information as he was testing the appliances.

Technician arrives to fix broken A/C unit and diagnosed a bad fan motor. He returns in 2 weeks to replace it but the blades don't fit on the new motor so he "orders new blades". A new techician arrives 2 weeks later and knows nothing about the new blades so he "orders new blades'. 2 weeks later a technician is scheduled and never shows up. 2 days later another one never shows up and then finally someone from the Sears office calls and tells me the original technician has left the company and they need to "close my ticket" & I need to call back and "file a new ticket". I then receive an email saying "thanks for using Sears we are glad we were able to help" Meanwhile, 7 weeks have gone by and they never fixed the A/C unit. I would highly recommend NOT using this company!!!!!!!

The technician guy is very rude. I’m not satisfied his work. He didn’t do nothing.. The guy told to us you guys didn’t pay extra money for me then I can’t not told any thing-Im done whatever insurance pay me.. I think he may be need extra money. Please don’t send that person again my house. Nobody take that person anywhere. Please send another person and fixed the problems. His name is hai T

This is the worse home service repair company. They have been working in my dishwasher for 7 months. They’ve replaced every part in it, and I was told when I signed up for this service, if they can’t fix it, they will replace it. The problem I had with my dishwasher was the soap dispenser wasn’t releasing the pod, and now everything is wrong with it! For the price they’ve paid for parts, they could have purchased 10 new dishwashers!! They will be back in Thursday to replace yet another part! I’m truly sick of it, and their customer service sucks! You can’t ever speak to a real person

I would leave a zero if possible. He told me I had to contact the insurance company and order my own part and left after confirming the dishwasher wasn’t working. What a precious technician had already done. Then told the insurance company the dishwasher was running as intended and closed the ticket.

Most inefficient company

Dont trust these guys, very unprofessional. I have been forced to reschedule my appt 3 times. one week apart. They never showed up and the first time they came, took $65 visiting fee. And then gone. I dont have AC for 3 weeks and no one answered or cared to reply for my messages. Even in this competetive world they chose to be like this. if you want to waste money and still not get helped go with them.

Two Thumbs Down! Said I needed a part that I didn't need. The part came in and then they proceeded to mis the next three appointments. Hired someone else who repaired it without the part. Gave the part back to the technician but still ended up paying for the entire thing! Customer service is terrible. Impossible talk to a person to get an answer about anything!!!!!! I'm angry I had to give them one star! They deserve nothing! Hands Down the worst customer experience of my life!!!!!! They replied to my review with a number to no one and a link to their website which leads you only to a page where you can ask for an appointment. They have no follow up, no way to contact a human when something goes wrong! I would never recommend this service even to my worst enemy. Don't be fooled by the one star, my review is a Zero!!!!!

The technician was rude, not able to communicate clearly and kept blaming the equipment instead of providing the solution. Worked with another company and they fixed the issue quite easily. No wonder this company did not survive. I hope that this technician learns the skill as well as how to communicate.

We waited for the appt day, and I took a day off from work. The tech called the last minute at around 5pm saying he couldn't come to work because of the rain. I don't know why he couldn't call earlier today or yesterday to tell me this. I waited for him from 7am this morning.