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8200 Sudley Rd Reviews
Read reviews from customers who used our services at 8200 Sudley Rd
Total reviews
209
Average Rating
4/5
Sagba G,
Customer service response - We apologize for not meeting your expectations. Please visit searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Your feedback is important to us.
Sears Home Services on 1729432070952
Technician never showed up after waiting all day and closed my work order. They claimed they called twice with no response. It was a lie. They called once and let it ring one time before hanging up and not answering my returned calls. Warranty company is changing contractors.
Jason C,
Customer service response - We're really sorry to hear about your experience, Jason. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1729134746356
Jason F,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1727922236920
I am very displeased with the technician that came to my home, he parked and came to the door to make sure that he was parked in the correct place he was asked to park in the middle section and he did then when my grandson was going out to take him the parking pass he left without even doing the repair. Then he closed out the ticket as if he had done the repair, I am so frustrated that is poor service that I am paying for . I will be following up with a written complaint .
Susie S,
Customer service response - We're really sorry to hear about your experience, Susie. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1727752135690
Tech came in, went to see refrigerator, mentioned abt deductible then said he could not breath (I guess due to stench from spoiled ref contents which I already disposed of) and left. My issue is, on the visit update, tech noted on Sears website that I was not at home when he came. BIG FAT LIE!!! Rated 1 because there is no zero rating option.
Ayet,
Customer service response - We apologize for the trouble you've faced, Ayet. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1724295122675
The work was not done, and the microwave still does not work. The Tech as well as Sears has been informed Khalid
Km K,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1724124085132
Originally I scheduled for Saturday and it was confirmed by email and text then rescheduled for Monday without contacting me are asking my availability. On Monday the window was scheduled for 12-4pm and the technician arrived after 5pm. What is the point of scheduling if it is not honored?
Kirk C,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1722334001912
This company is a JOKE!!!!! The first service guy didn't input the problem with our washer, so another person had to come in. They are ALWAYS LATE and never with in the window that they say. DO NOT work with them!!
alison B,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1721961665486
If i could give 0 stars i would. Very poor service. Tech very vague on the issue, charged me $50 to "clean" the unit and left before verifying the issue was resolved which it wasn't. Had to wait another week IN THE EXTREME HEAT to hv someone come again. Ridiculous. No wonder Sears is going out of business.
Chris B,
Customer service response - Thank you for taking the time to bring this to our attention, Chris. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1720497521042
The worst Warranty and Service ever!! Took over two months and three technicians and still my icemaker not working properly I recently had surgery on my face and desperately needed crushed Ice - I am forced to use a hammer as No one knows what they are doing. I will never buy another warranty it is useless as it is also useless to call them again. SO BAD!!
Debi H,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1719791609359
