10101 Brook Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Lisa H
This technician is excellent!! Would give more stars if I could . Great communication, very knowledgeable, always on time!!
Customer service response - Thank you so much for your wonderful review! We're thrilled to hear you were satisfied with our service and appreciate your high praise.
Sears Home Services on August 04, 2024
Layton B
Customer service response - A big thank you, Layton, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on July 22, 2024
Marc B
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on July 09, 2024
Margaret H
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on July 07, 2024
Lori T
Kept me posted when he would arrive which I appreciated. He was efficient & got my dryer working in no time. Super happy.
Customer service response - Thank you for sharing your positive experience! We're thrilled to hear that our timely and efficient service met your expectations.
Sears Home Services on June 27, 2024
Barbara C
Prompt, efficient service
Customer service response - Thank you for acknowledging our prompt and efficient service. We're glad we could meet your expectations!
Sears Home Services on June 27, 2024
Robbie L
*On June 25th, I called Sears Home Services regarding my dryer. **I was pleased to receive an appointment for the next day. While on the phone with the scheduler, I received a timeframe in which to expect the technician; fortunately, early the next morning, Herbert, the technician, gave me a call; I reviewed the pertinent details regarding the issue with the dryer, as well as what troubleshooting efforts I had already attempted. Herbert then gave me a smaller window in which to expect his arrival. This gave me more flexibility in regard to errands that I needed to complete. **I received a text prior to Herbert's arrival. The text informed me that the technician would arrive soon. **Herbert's arrival was within the timeframe that he had specified earlier that day. **Herbert ran into a bit of difficulty during one part of his visit, but he persisted until the task was completed, (to both his and my satisfaction). **I was pleased with the knowledge and professionalism Herbert displayed. Herbert was also courteous and efficient. **I would highly recommend Sears Home Services, along with Herbert as the technician. He did an excellent job!
Customer service response - We're thrilled to hear about your positive experience with Herbert and are proud of his dedication. Thank you for recommending Sears Home Services!
Sears Home Services on June 27, 2024
suzanne G
Friendly and curious.
Customer service response - Thank you for your kind words about our friendly and curious service. We appreciate your review!
Sears Home Services on June 26, 2024
Brianna O
Very nice and personable technician! You can tell he loves his job and is good at what he does!
Customer service response - Thank you for the kind words! We're thrilled to hear about your positive experience with our technician.
Sears Home Services on June 24, 2024
William R
Technician was polite, professional, and very knowledgeable. He explained my options for repairs and helped me compare pros/cons between repair and new purchase w/o trying to "sell" me anything.
Customer service response - Thank you for sharing your experience with our technician. We're thrilled to hear about the professional and informative service you received.
Sears Home Services on June 23, 2024
