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10101 Brook Rd Reviews
Read reviews from customers who used our services at 10101 Brook Rd
Total reviews
179
Average Rating
4.4/5
Margaret H,
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on 1720414015823
Kept me posted when he would arrive which I appreciated. He was efficient & got my dryer working in no time. Super happy.
Lori T,
Customer service response - Thank you for sharing your positive experience! We're thrilled to hear that our timely and efficient service met your expectations.
Sears Home Services on 1719548898296
Prompt, efficient service
Barbara C,
Customer service response - Thank you for acknowledging our prompt and efficient service. We're glad we could meet your expectations!
Sears Home Services on 1719549140955
*On June 25th, I called Sears Home Services regarding my dryer. **I was pleased to receive an appointment for the next day. While on the phone with the scheduler, I received a timeframe in which to expect the technician; fortunately, early the next morning, Herbert, the technician, gave me a call; I reviewed the pertinent details regarding the issue with the dryer, as well as what troubleshooting efforts I had already attempted. Herbert then gave me a smaller window in which to expect his arrival. This gave me more flexibility in regard to errands that I needed to complete. **I received a text prior to Herbert's arrival. The text informed me that the technician would arrive soon. **Herbert's arrival was within the timeframe that he had specified earlier that day. **Herbert ran into a bit of difficulty during one part of his visit, but he persisted until the task was completed, (to both his and my satisfaction). **I was pleased with the knowledge and professionalism Herbert displayed. Herbert was also courteous and efficient. **I would highly recommend Sears Home Services, along with Herbert as the technician. He did an excellent job!
Robbie L,
Customer service response - We're thrilled to hear about your positive experience with Herbert and are proud of his dedication. Thank you for recommending Sears Home Services!
Sears Home Services on 1719475270353
Friendly and curious.
suzanne G,
Customer service response - Thank you for your kind words about our friendly and curious service. We appreciate your review!
Sears Home Services on 1719382344195
Very nice and personable technician! You can tell he loves his job and is good at what he does!
Brianna O,
Customer service response - Thank you for the kind words! We're thrilled to hear about your positive experience with our technician.
Sears Home Services on 1719284517180
Technician was polite, professional, and very knowledgeable. He explained my options for repairs and helped me compare pros/cons between repair and new purchase w/o trying to "sell" me anything.
William R,
Customer service response - Thank you for sharing your experience with our technician. We're thrilled to hear about the professional and informative service you received.
Sears Home Services on 1719195343259
very professional and knowledgeable
Ann V,
Customer service response - Thank you for acknowledging our professionalism and expertise. We're happy to have met your expectations!
Sears Home Services on 1718337988823
Wonderful service. The technician was knowledgeable and efficient. I will definitely call them for my service needs.
Bob D,
Customer service response - Thank you for the positive review! We are thrilled to hear about your experience and look forward to serving you again in the future.
Sears Home Services on 1718338242502
Very knowledgeable, friendly and courteous.
Hazel P,
Customer service response - Thank you for your kind words about our knowledgeable and friendly team. We're glad you had a positive experience with us!
Sears Home Services on 1718156265718
