10101 Brook Rd Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.4/5 (112 reviews)

Brianna O

June 24, 2024

Very nice and personable technician! You can tell he loves his job and is good at what he does!

Source: Google

Customer service response - Thank you for the kind words! We're thrilled to hear about your positive experience with our technician.

Sears Home Services on June 24, 2024

William R

June 23, 2024

Technician was polite, professional, and very knowledgeable. He explained my options for repairs and helped me compare pros/cons between repair and new purchase w/o trying to "sell" me anything.

Source: Google

Customer service response - Thank you for sharing your experience with our technician. We're thrilled to hear about the professional and informative service you received.

Sears Home Services on June 23, 2024

Ann V

June 13, 2024

very professional and knowledgeable

Source: Google

Customer service response - Thank you for acknowledging our professionalism and expertise. We're happy to have met your expectations!

Sears Home Services on June 13, 2024

Bob D

June 13, 2024

Wonderful service. The technician was knowledgeable and efficient. I will definitely call them for my service needs.

Source: Google

Customer service response - Thank you for the positive review! We are thrilled to hear about your experience and look forward to serving you again in the future.

Sears Home Services on June 13, 2024

Hazel P

June 11, 2024

Very knowledgeable, friendly and courteous.

Source: Google

Customer service response - Thank you for your kind words about our knowledgeable and friendly team. We're glad you had a positive experience with us!

Sears Home Services on June 11, 2024

Kimberly C

June 11, 2024

Excellent service.

Source: Google

Customer service response - Thank you for your positive feedback on our service; we're thrilled to hear you had an excellent experience with us.

Sears Home Services on June 11, 2024

Dennis B

June 11, 2024

Mahmoud was a super technician. I wish he would have been the first technician. He diagnose the problem correctly the first time. The other technician Darryl just wasted my time

Source: Google

Customer service response - Thank you for recognizing Mahmoud's excellent service and expertise. We apologize for any inconvenience caused by your initial experience and will work to ensure more consistent quality in the future.

Sears Home Services on June 11, 2024

John B

June 11, 2024

Knowledgeable and very pleasant. Makes you want to ask for him exclusively for any future repair calls.

Source: Google

Customer service response - Thank you for the kind words! We're thrilled to hear our technician made such a great impression, and we look forward to assisting you with any future repair needs.

Sears Home Services on June 11, 2024

Lavetta G

May 31, 2024

Excellent service despite unable to repair refrigerator due to manufacturer issue.

Source: Google

Customer service response - Thank you for acknowledging our service quality even though we couldn't fix your refrigerator. We appreciate your understanding regarding the manufacturer issue.

Sears Home Services on May 31, 2024

Warren F

May 21, 2024
Source: Google

Customer service response - Thank you so much for the fantastic 5-star rating, Warren! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!

Sears Home Services on May 21, 2024

Average Rating: 4.4/5 (112 reviews)

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