10101 Brook Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Tiffany S
Our tech was very knowledgeable and personable. Thank you so much for thoroughly addressing our issues.
Sandra M
Great tech, very friendly, open communication. Very satisfied, he fixed the ac
William R
Vikram was on time (AM requested), most knowledgeable tech in years, and kind and supportive. He checked more than last 10 techs. Happy w/explanations provided.
Shelley S
Tech was friendly and knowledgeable.
Kelly H
Jamie B
Excellent experience. Great customer service!
Sherry L
Great service!
Mark I
Daniel's service was excellent. I appreciate the extra effort he and his partner made to make sure we have our oven for Thanksgiving
Dale L
3 appointments later and my oven was fixed. The first appointment was cancelled by the tech but not until I spent half of the day waiting. The second appointment the tech said he couldn’t diagnose the issue because he needed a second person to pull the wall oven out. The third appointment the tech only had to pull the oven out a couple of inches and remove the panel and reset the panel. The only thing I am upset about is that I had to clear my schedule for 3 days because of the appointments. I had no issues with the techs nor the service. Thanks for repairing my wall ovens!!
Customer service response - Thank you for your review, Dale! We apologize for the inconvenience of multiple appointments, but we're glad your oven is now fixed.
Sears Home Services on June 26, 2025
William A
Technician was great, fixed my mower. But he said he could not work on TroyBilt generally, contrary to what I was told on the phone. Just a belt issue, so he fixed it anyway
Customer service response - Thank you for your review, William! We're glad the technician was able to fix your mower, and we apologize for any confusion regarding service for TroyBilt products.
Sears Home Services on April 30, 2025