10101 Brook Rd Reviews

The work was done well but the service cost & labor cost is way too expensive for me

The repairmen worked without speaking to me. I had to stop them when they were leaving to ask if the repair was complete and did I need to know anything about it. He yelled up to me from the front door that I needed to wash small loads and to take my blankets to the laundromat. I remarked that I purchased a large load washer and I should be able to wash a small blanket and at least a medium load. He then said, well that’s why those parts break. They left and I found all the trash from the new parts and the old replacement parts on my laundry room floor. Poor communication and they should have either taken the “trash” with them or put them in the trash can that I have 12” away from where they dropped them on the floor.

He told me that I had other problems with the mower but after he left I got the mower to run properly

Service window was the entire day. Arrival time changed at least 3 times. This company has little regard for customers time. I find it hard to believe that you could not designate either morning or afternoon appointments. I will never use this company again.

This is a very bad experience and we will not call Sears again. The Technician was haven hard time to put the bottom door back after he took it off. He just guessed the problem and said it will cost $1300 to fix the dishwasher. Basically he wants to take the $139 visit and leave. I didn’t know and I did not get a report to show me the problem with dishwasher. Sears should refund us $139 visit.

Horrible, do not use- stay away from this company. Abdul our technician came out to diagnose our washer, could not give us an answer on anything and was basically making up issues that “could be” the problem, without diagnosing anything and then charging us the diagnostic fee. He wanted to order parts to try them out without knowing if it would fix the issue. Absolute waste of our time and very unhappy with the service. Complete scam of a company. There is no management to talk to dispute the charge but we will be disputing with our credit card company.

Im sorry to inform you today that I had no choice to but to report and escalate my cancelled Dry repair Because the Cert Tech Person Danny and his two trainees, Tommy and Seth would've have performed a repair without an essential part, in which he found inside my dryer as soon as it was opened. It would have compromised the overall function and lead to an extremely dangerous fire hazard in my kitchen, which is where my stacked units have been since purchased in 2017. He did not include the part in his order for my scheduled repair for 5/20. I was instructed to cancel repair for the reason above. I will include the pieces that were left at my home. It's a heavy thick rubber large strip that is glued to the top inside cover (front) by operating panel it also secures the top cover and prevents any gaps when its put back together . Im only asking for a refund from the 703.00 estimate I paid , minus the diagnosis fee.

Refrigerator was not cooling although freezer worked. Tech diagnosed a broken fan, after a week came back replaced fan. Did not validate functionality Refrigerator still not cooling after $600+ Sears want another 139 to come diagnose.

I have had three claims with them in 3 years and they won’t cover the items or do not have good customer service. Do not use them.. they do not care about you at all.