10101 Brook Rd Reviews

Poor technician who came out and the problem is not resolved

I had a very disappointing experience with this service. I paid a $140 diagnostic fee, expecting a thorough inspection and a genuine attempt to fix the issue with my washing machine. Instead, the visit felt rushed and superficial. The technician quickly concluded that a major and very expensive repair (around $850) was needed, without clearly exploring or explaining simpler, more common causes of the problem. My impression was that the goal was to collect the diagnostic fee rather than to properly diagnose and repair the appliance. There was little effort to investigate more affordable solutions, such as checking the drain pump or possible blockages, which are known to be common issues. I understand that appliances can be old and repairs may not always be worth it, but I would have appreciated a more thorough and transparent assessment before being advised to replace major components. Overall, I did not feel confident in the diagnosis or the value of the service provided.

Lake of knowledge, googling for everything

Multiple appointments to fix a washing machine that is still broken. Can never get a human on the phone.

If there was a zero star that’s what I would give. My stove still isn’t fixed. It’s been over a month three new parts which I was told would fix it but nope still not fixed. They rescheduled my second appointment without contacting me. Pushing out the appointment another week and replace three boards and still doesn’t work. You can only communicate with their virtual assistant no real people and the service tech never contacts you back. I wouldn’t recommend sears for repairs or GE for an induction stove either. Still had to pay for the diagnostic fee and still have no diagnosis.

The first appointment I had for Repair, the technician did not show up and I did not get any communication about what was going On. I was very frustrated that I could not get in touch with a live person. I could only reschedule, not knowing if the technician will come out at the new appointment. Their AI could not help me and I needed to speak to a live person which I was not able to. The technician that did come the second time was wonderful, he was very knowledgeable and was Took care of the problem with my dryer

ZERO STARS. He did not show up. Closed the ticket and I have to start over again. I called A&E and they said they would elevate my issue whatever that does. Last week a service man showed up got an attitude with my wife said he was having a bad day and was leaving. Closed ticket and didn’t order any parts.

A technician came, installed two parts, he never tried operation after installing, just said good to go, and left. When we tried washer 5 minutes later, not working. I tried to contact Sears Home Services but could not talk to anyone--only robotic phone tree--so, so frustrating. Now have to start over with a new appointment. This technician should have been called to come back, but no way to reach out to customer service to alert technician about the problem. This has taken months including waiting for parts to be directly mailed to us and numerous reschedules. Why is there no direct contact available from customer service for these issues?

I contacted Sears Appliance Repair because my dishwater was not getting hot and wasn’t drying my dishes. The technician came out and troubleshot the problem and determined that my heating element was faulty. He ordered a new one and had it shipped to me. When it arrived he came and installed it. Unfortunately, this didn’t correct the problem. He either troubleshot the problem incorrectly or installed the element incorrectly. He was a nice guy, but I was the last call of the day. He mentioned he had some steaks and a cold beer waiting for him at home. I think he might have been more concerned with getting home than ensuring my issue was properly rectified.

My appointment was 9/23/24. Nobody showed up. No call