100 Spotsylvania Mall Reviews

Disappointed with the expertise and demeanor of the technician.

The tech was very nice. Had to order part even though we took picture of the serial no which they had to have was supposed to have service 2 weeks ago but Sears cancelled with 1/2 hr notice rescheduled for the 11 Tech came had to order part so another week to wait. What is most annoying of this company is that they make it impossible to speak to anyone. I would not want to use them again

I had an appointment for over a week, about 9 day for a water leak in my refrigerator. My appointment was between 8-5. I was home all day with my phone beside me. I received a text at 11:03 that said the tech was at my home but no one was home and a voicemail was left, both of which were not true. My husband and I were both home and had no messages or missed calls. He either showed up at the wrong home and called the wrong number, both of which were verified several times or was not honest. I called immediately and was told they would direct him to return to my home and call me, neither of which happened. They verified my address and phone number again. They had my phone number because the sent me a text message. At 3:45 I called them again and was told the technician already ended his day. If he was directed to return to house immediately he clearly didn't do it and my window for service was until 5:00. They offered to reschedule which I declined. I'm not willing to work with a company and allow them into my home when they are unprofessional, dishonest and disrespectful of my time. Do not waste your time working with a company that can't even show up at the right house and is not honest or respectful. It's a waste.

I wish I could rate the Technician a fat ZERO. Johnny came to the house to repair my refrigerator. The man did absolutely nothing instead he called and cancel the work stating that everything was working fine. When it was not. He did not even plug in the refrigerator once to check the problem. What a lazy, lousy technician. I called the warranty company and was told the order was approved for the repairs and that they would request the tech come back. Johnny has no integrity and worst customer service ever. He lied about everything. They made 3 attempts to come out and each time it was a different tech who came and rescheduled. I hope my warranty company cancel their contract. Worst company I have ever worked with. SEARS REPAIR COMPANY.

If I could give this company and their technicians a zero star I would. The technicians we were late, they were aggressive and did not complete the job. The whole time they were in my home they were on the phone with someone else, as if this other person was telling them how to do the job. One technician told me he was missing a part and they can’t complete the job. I tried to show him the parts that were mailed to me and he said I wasn’t listening, then walked out the door and told me to reschedule. I had been waiting to my fridge to be repaired since 11/28/23. Attempting to complain, get support or help was impossible no one answers the phone and when I called the number the technician called me from it went to a Greg and that was not the technicians name.

Not friendly, acts like I didn't have a problem, why would I call for service? This was his second visit. Left water all over the floor

My home warranty hired sears to fix my dishwasher. They came out and broke the front of my dishwasher. I called them and they said they couldnt do anything and I had to go through the warranty company. I called the warranty company and they said that wasnt true. it has been a month and it is still broken.