100 Spotsylvania Mall Reviews

Work was fine. Cologne was way too strong.

Not useful, seemed rushed, told us we should only be using a specific dish tablet which costs alot(1st time being told that) only did diagnostics)

The young man neglected to call or text before arriving. He was very nonchalant and dismissive when asked about it. I requested that in addition to finally repairing the ice maker (which had been broken for a month) if he could look at why the filtered water wasn’t working properly. His response was I had to put it another ticket, pay the deductible again and possibly wait another month for repair. I also asked that he repair the little hatch door that keeps the ice from just falling out since it fell off after the first assessment of the ice maker by Sears, unfortunately it did not get fixed. I had to take the box apart and figure it out myself because the part was left on the counter after he left. Not to mention he left his tools at his previous job 50 plus miles away. Needless to say, in frustrated.

My refrigerator was having issues and when the Technician was there the first day, he opened the freezer side, saw the frost and said I needed a new defroster heater and closed the door. Not even 5 minutes and he was gone. The parts came to my house within 4 days. Called back and they said they couldn’t get to me for two weeks. The appointment date came and the Technician was back. He began to work and after he took the rear cover off, he says, “Um, we have an issue, I need to order another part. It’s not the heater, it’s the wiring harness, it melted. The heater is good. Had to wait another week for the part and when it arrived, I called back. This time they said they couldn’t get out here for another 11 days. I’ve been without a refrigerator/freezer since DECEMBER 23rd. It was assigned to Sears on 12/24/25. It is 2/13/25 now.

I am not sure of the technicians name because they did not give it. He walked into the drive way and said I’m here for the fridge. He left his van running while he did the work. He was here for a total of 31 minutes to complete the work. Once he was complete he let me know that I could throw the boxes and trash from the parts he installed. He left them in the kitchen next to the refrigerator. As he loaded in his van, I double checked to refrigerate to see if it was working and noticed that the “new” part that was installed was clearly a used part. Over all the service was adequate however customer service as a whole from the start of the request in September has been extremely unprofessional from the company.

Nothing at all to do with the technician however the company does not do the work needed and their automated phone system is very user unfriendly when trying to reach a person to speak to.

Very disappointed in my Sears Kenmore gas dryer repair service on 7/9/26. Repairman (Mohammed) said the problem was a timer assembly. I purchased the very expensive timer assembly with labor (cost $676.39). Mohammed said he was 90% sure this was the problem because the timer was not sending power to the igniter. On July 7/13/36, the installation repairman, (Abdul), did not even know why he was here. I had to explain to him what the problem was and asked him to refer to Mohammed's notes. He said I should make another appointment with Mohammed to install the timer. When I complained that I had been waiting all day and asked if Mohammed was the only repairman capable of installing a timer assembly, he proceeded to install the part. He then said the problem was not the timer, but some kind of motor assembly part that he wanted me to buy. I said I thought he was only guessing and I refused service. I requested a refund for the part I returned. Sears did not furnish me a refund form or email confirmation. I am very unhappy with Sears Home Services, who I used to value, and will probably not be using them again. Get BlueMail for Mobile

They did not have the parts for my LG Washer. They had one but not the other

Very disappointed. Went with Sears for what I assumed was old be professional service. Charged $130 for a two minute diagnostic look at my 12 year old Weber grill and told parts are no longer available for the model. Service window was 12-4. Technician arrived at 6:30pm. Not upset with the technician. Upset with Sears for not sharing up front they could not help. Upset $130 is gone with no offer of a discount on the large diagnostic fee. Changed my view and support of what was once a trustworthy company.