100 Spotsylvania Mall Reviews

After much back and forth to get this appointment scheduled, upon Mr. Seear's arrival, he worked diligently to resolve my issue. Parts were unavailable, however, it was Mr. Seear's personal attention that prompted me to write this review. I appreciated his time and attention.

He was able to put the parts in properly and obviously knew how to do that but then he just left after putting the parts in. I was not home at the time and my husband just let him go, I personally think that he should have stayed and tried to start a load of laundry to make sure that the machine worked properly before he left just because you put new parts in the machine doesn’t mean that it’s quite necessarily 100% work properly afterwards, and in this case, it did not, so now we have a new service call for another technician to come back and look at the machine to see what is wrong with it again.

Good work once our technician arrived. Sears said that it would be between 8am and 5pm, but on the first day we had arranged, the technician didn't arrive prior to 5pm. So we had to reschedule. On the second day, Sears again said the repair would be between 8am and 5pm. But again, the technician didn't arrive prior to 5pm. This time, we waited until 6pm for them to arrive. Once inside, the technician took 15 minutes to install the part and all was good.

Kevin was great very informative but sears labor fees were outrageous and kept me from having the work done I live on a fixed income and couldn't afford the labor for something that probably wouldn't have taken 30 minutes to do

My freezer drawer still has to be pried open. There is still a ticking sound. There is still ice build up in the back of the freezer. I paid 100.00 and nothing has changed.

The repair went well and the technician worked quickly but the scheduling was terrible. They made a mistake in their calendar and I had an email confirming they would come on Jan 6th (initial diagnoses of the issue was Jan 3) waited all day for the tech only to find out they put it into the actual scheduler for Jan 16 and I had to go without a working fridge for over 2 weeks due to their mistake. When I called them on the Monday following Jan 6, they told me there were no sooner appointments and I’d have to just wait til the 16th with no other options for getting it fixed sooner.

It does not seem to be easy to contact the department of home service maintenance agreements. It took a month to get the right service I paid for. The final outcome was good but should not take that long. A specific number was listed on agreement but took at least 4-5 attempts to get the right department. Self service can be a great tool for all if set up properly.

Clothes Washer problem was not diagnosed properly during 1st visit whiich required additional parts and a 2 week delay in getting it repaired.