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100 Spotsylvania Mall Reviews
Read reviews from customers who used our services at 100 Spotsylvania Mall
Total reviews
260
Average Rating
4.1/5
All OK, but 5 appliances -don't need numerous reps?????
Frederick O,
Customer service response - We apologize for any inconvenience caused by sending multiple representatives. Thank you for your feedback, we will work on improving our service.
Sears Home Services on 1708590484748
The technician was very informative and gave me great advice for preventive maintenance.
Rodney B,
Customer service response - Thank you for taking the time to leave a review of Sears Appliance Repair. We appreciate your feedback and are glad to hear that our technician provided you with valuable advice for preventive maintenance.
Sears Home Services on 1706487830125
Kevin was very knowledgeable and kept us informed on every step of this repair. From finding the problem, locating the part which had been discontinued to the 5 hour repair job. What a great employee.
Linda R,
Customer service response - Thank you for taking the time to write a review and share your positive experience with our employee Kevin. We are glad to hear that he was knowledgeable and kept you well-informed throughout the repair process. We appreciate your feedback.
Sears Home Services on 1705906435964
He did a great job, and after months of rescheduling appointments, because of parts arriving broken, he fixed the fridge. The part that I had to keep re-ordering, didn’t even need to be replaced. This technician did an excellent job.
Wendy D,
Customer service response - Thank you for taking the time to leave a review. We appreciate your feedback and apologize for any inconvenience caused by the rescheduling of appointments and the unnecessary reordering of parts. We are glad to hear that our technician ultimately did an excellent job fixing your fridge.
Sears Home Services on 1707374331362
Frustration on both parties! Charles (the tech) installed the switches and no change in the problem. He spent a long time on the phone with "pa". Everything they suggested, he had already done. They even postulated that it was an installation issue. Not valid as the unit ran for 12 years. He did his best! I'm as frustrated as he is. Now what?
frank R,
Customer service response - We apologize for the frustration you experienced with our technician Charles. We appreciate your feedback and will work to address the issue to ensure a better experience in the future. Thank you for taking the time to leave your review.
Sears Home Services on 1707369147159
Dee S,
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on 1706253322948
Great tech great service
Peter L,
Customer service response - Thank you for taking the time to leave a review! We're glad to hear that you had a positive experience with our technician and our service. We appreciate your feedback!
Sears Home Services on 1707405791991
He did a great job explaining every step of fixing the problem.
Michael O,
Customer service response - Thank you for taking the time to leave a review. We appreciate your kind words about our technician's thorough explanation during the repair process.
Sears Home Services on 1707460321902
Penny K,
Customer service response - We're over the moon that you had a 5-star experience! Thank you for taking the time to share your positive rating for Sears Appliance Repair. Your satisfaction is our top priority, and we're here whenever you need us.
Sears Home Services on 1707175126774
Tracy U,
