100 Spotsylvania Mall Reviews

We ( the tech and I) checked all the burners however I just went to use my oven and none of the buttons work for the oven. Not one! This oven issue started before I ever owned the past 30 days. I'm vexed. I really should have gotten my money back.

He didn’t listen. The refrigerator has been charged before by another technician. He charged it again and told me it was fixed. Why is the refrigerator losing refrigerant? He insisted he fixed it, but how is it fixed when it loses refrigerant? I can’t trust that it won’t stop working again. He was also peeved he had to drive far to get to my house. This was a warranty repair, I had no control over who Frigidaire called.

No one should use this company. Customer service is AI only. I scheduled a repair. The tech was fine and assessed the issue. Initially, I told the tech I would buy a new dryer because the repair was expensive. My husband spoke with a representative who informed him that the company had the parts and would schedule the repair. The second tech, who was fabulous, arrived. The company scheduled him to diagnose the issue, which the first tech had already diagnosed. The company obligated him to charge me again. I've paid Sears $258 for nothing. I cannot stop the payment because I was told I would be reported to collections. What a scam.

Edit: their response below is just "call us back to reschedule" lol never going back, pathetic. Scheduled for Monday. One guy arrived, said he didn't know what the project was (scheduler didn't give him any details) and couldn't do it by himself. He rescheduled it himself with a partner to come on Wednesday. I got several confirmations Monday, Tuesday, and even Wednesday morning. Come Wednesday afternoon - no word all day, and then a cancellation 15 minutes before the end of the window. I won't be trying again.

Worst, unreliable service. Don't waste your time. Not a single human available to help. Chat & phone run by bots. Overbooked and requires weeks to get a repair appointment. Then several more weeks waiting for them to order parts and return for the actual repair. Provides an 8-5 arrival window then cancels the appointment (by bot) after waiting for the repairman for hours (and now at least 2 more weeks before I can get another appointment). The bot texts non-stop for weeks to make sure we'll be home (even after I've confirmed the appointment multiple times) then claims my phone number isn't in their system (even though it's on the order and they've texted and emailed many times). So frustrating. I will never buy another Frigidaire or any other appliance if they require this company for their warranty repairs.

The worst experience I have ever had worked over 1 and a half hours on oven switch. Left the oven sticking out could not get it back in the wall. Now Sears says job complete and I can’t get them back to install oven. Don’t deal with this company.

If only zero stars was an option. The technician came out to take pictures of my fridge and ordered the wrong part and upon coming back to repair realized it and wanted to order the right part. I asked for a refund for a misdiagnosis and still haven't received it since Feb 14, 2025. You call and they give you the run around. Crooks at it's best and incompetent technician work. Do Not Use SEARS. I went with another company who fixed the issue faster for half the cost.

Tech. Came and looked at the refrigerator and said the compressor was bad. That Frigidaire was not going to cover the repair. And left.

👎Poor communication due to their AI assistant. I was redirected to an AI system just to schedule a repair, when what I really needed was a cost estimate first. The assistant asked why I wanted to speak with a real person, and after I explained, it simply ended the call. This kind of technology is frustrating and clearly leading to poor customer satisfaction and potential business loss. 📫I hope they actually read this review and make some serious improvements. ✅ otherwise they may keep losing more potential customers. As for me? I’m not wasting any more time with their AI assistant, and I won’t be recommending them to any of my friends either👎

When my refrigerator stopped cooling effectively and I need someone to service it, I was so excited that Sears had a home repair service. Sears has always had a wonderful reputation and good services. The initial appointment had a very fast turn around time and that was the last good thing they did. The all day 8am to 5pm window that you are given is ridiculous. My technician Daryl had no idea what he was doing and spent the entire consultation on the phone with his boss, who had to walk him through everything. The part was ordered and the appointment was scheduled for 6 days later. Again an all day appointment window, which meant rearranging my entire day. He shows up and 2 minutes later, I'm told that the wrong part was ordered and that he could order it and come back at the end of the week. So now we are looking at about two weeks total when the payment was made in full at the initial visit. You can reach anyone to speak with, no matter what number you call. I finally spoke to someone who of course couldn't help me, I asked to speak to a supervisor and was put on hold. After 25 minutes the automatic system said my phone couldn't be answered and hung up. I am currently back on hold, I was told the wait time is 19 minutes and that they are experience high call volumes. I wonder why?? I am REALLY regretting signing up for the actually home service program because I can already tell that nothing will every get repaired if needed. Thankfully it's only for a year but if I ever get to speak to an actual person, I will probably try to cancel.