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100 Spotsylvania Mall Reviews
Read reviews from customers who used our services at 100 Spotsylvania Mall
Total reviews
271
Average Rating
4/5
No!!! Should be negative stars. Run from these people. 5 appointments and 5 appointments not answered. Called several times and we are getting a big run around!
Shannon W,
Customer service response - We're really sorry to hear about your experience, Shannon. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1739143660938
Aaron B,
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on 1726452551989
The man never showed. I received an email from Sears stating he was on the way. Then another email roughly 30 mins later starting I had accepted the necessary services, and my signature has been forged with an X on the document. This is completely unacceptable!
Siedah I,
Customer service response - We apologize for the trouble you've faced, Siedah. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1725588154670
Their Mahmood guy never came. Forged my wife's signature and gave himself a five star rating.
Mikha'el I,
Customer service response - We apologize for the trouble you've faced, Mikha'el. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1725588176675
NO STARS!!! Unfortunately, to be able to post, I had to choose at least 1 star, but honestly negative stars should be an option for this substandard company. After 6 broken appointments (over the course of 4 weeks, that this company couldn't be bothered to keep, 1 of which they no called/no showed, & only texted me a reschedule AFTER I was on the phone looking for where they were at an hour after the appointment window had closed), they then got mad when Lowe's gave me a "buy out" because I was done with their games. So, they forged 3 documents to look like they had been to my house, given an estimate, completed repairs, and are claiming I have signed an estimate, invoice, & receipt, when in fact they have never been to my house, never touched my washing machine, never done any work, I have never seen a technician. This is criminal fraud & forgery because they are trying to bill Lowe's major money for repairs they never made, claiming that I am a satisfied customer. I have made Lowe's aware and I am seeking the correct government entity to file a formal complaint and hopefully some level of criminal charges against them (Sears Home Services). When buying anything, if Sears Home Services will be responsible for providing service...run, go anywhere else! They are criminals & I am so glad they never came to my house after all this. Who knows what they may have tried to steal from my house. After reading other reviews, this criminal acticity is a pattern of behavior for this company (after they have had a series of rescheduled appointments & no call/no shows). This company has zero morals, or ethics, they are complete criminals! DO NOT LET THEM IN YOUR HOME OR AROUND YOUR FAMILY, as they have zero conscience!!!
Erin S,
I have a leak from my HVAC and it started a week ago , earliest appointment was last Thursday . NO ONE showed !!!!! My home warranty was supposed to talk to them and reschedule - I heard nothing from either company. I called Sears today and after a long wait I got a Supervisor who saw my appointment passed and no one came . Earliest appointment to reschedule is 17 DAYS FROM NOW ! I explained I have severe asthma and cannot continue living with issues with my AC . THEY DID NOT CARE . The “Supervisor “ told me there was nothing she could do . It was their fault , they did not show and yet they expect me to continue living with this issue that can be dangerous to my own health . Customer Service is unfeeling and they don’t hold their technicians to any standard or accountability.
Katie F,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1719919260174
The tech was a no show
Lynd T,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1719283323582
Never showed up. Ended up having to leave for appointment at 5:15 pm.
Ray (,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1718966168894
No show to service appointment. Didn't receive a call or text to reschedule. No one to speak with about poor service.
Renetta W,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1717988579396
0 STARS - NEVER USE THIS SERVICE. I stayed at home ALL day; technician was scheduled to arrive between 8 am and 5 pm. At 5 pm, I received emails saying he had been here (NO ONE EVER SHOWED UP), that I had accepted his estimated and authorized service on my refrigerator. When I phoned customer service, I could barely understand them and all they wanted to do was schedule another appointment! I was stunned and kept telling them I would NOT schedule another service appointment when they were telling me that today, my appliance had been fixed and I owed money. CRAZY STUFF...
Julia T,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1717463257029
