100 Spotsylvania Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
Katie L
I have a leak from my HVAC and it started a week ago , earliest appointment was last Thursday . NO ONE showed !!!!! My home warranty was supposed to talk to them and reschedule - I heard nothing from either company. I called Sears today and after a long wait I got a Supervisor who saw my appointment passed and no one came . Earliest appointment to reschedule is 17 DAYS FROM NOW ! I explained I have severe asthma and cannot continue living with issues with my AC . THEY DID NOT CARE . The “Supervisor “ told me there was nothing she could do . It was their fault , they did not show and yet they expect me to continue living with this issue that can be dangerous to my own health . Customer Service is unfeeling and they don’t hold their technicians to any standard or accountability.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on July 02, 2024
Lynd T
The tech was a no show
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on June 24, 2024
Ray (
Never showed up. Ended up having to leave for appointment at 5:15 pm.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on June 21, 2024
Renetta W
No show to service appointment. Didn't receive a call or text to reschedule. No one to speak with about poor service.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on June 09, 2024
Julia T
0 STARS - NEVER USE THIS SERVICE. I stayed at home ALL day; technician was scheduled to arrive between 8 am and 5 pm. At 5 pm, I received emails saying he had been here (NO ONE EVER SHOWED UP), that I had accepted his estimated and authorized service on my refrigerator. When I phoned customer service, I could barely understand them and all they wanted to do was schedule another appointment! I was stunned and kept telling them I would NOT schedule another service appointment when they were telling me that today, my appliance had been fixed and I owed money. CRAZY STUFF...
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on June 03, 2024
Todd C
The technician never arrived to do the service but completed all the paperwork, put in a labor charge, and falsified the customer signature. Complete fraud and horrible experience! Will never again allow Sears to be assigned to me as a service provider by anyone.
Dan L
Unfortunately Lowes also uses them for extended warranty and I will tell you do not purchase it. Love the idea of the piece of mind it offers however the follow through just isn’t there,like everyone else,no call no show and every single person I speak with is “very sorry” With no results and good luck cracking the code to try and get to a human. I can honestly say the worst experience of my life. This has completely changed how I purchase big items
Customer service response - Thank you for taking the time to bring this to our attention, Dan. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on April 24, 2024
J C
Knowledgeable and experienced but following up with warranty companies is non existent. To date, from 3/12/24 to present, we are still waiting for an update from the contractor. Would have been five stars otherwise and now he’s causing an inconvenience and delay with my replacement.
Customer service response - Thank you for taking the time to bring this to our attention. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on March 19, 2024
David J
Customer service response - Hi, David, we are sorry to see we didn't meet your expectations with Sears Appliance Repair. If you would like to provide us with more details, we would be happy to hear anything we can do to ensure you have a better experience next time. Please send us a direct message at Facebook.com/SearshomeServices/.
Sears Home Services on March 10, 2024
Michael S
I scheduled an appointment and was given a ridiculously large window of 8:00 a.m. to 5:00 p.m. for the repair. They said they would put in the notes that I preferred 9:00 a.m. to 12:00 noon. That morning, I drove 45 miles to the house to meet them. I heard nothing from them all day, so I called them around 3:00 p.m. and was told by an automated attendant that I was the next stop and the technician would arrive between 4:27 p.m. and 5:57 p.m. Then just after 6:00 p.m. I got a text saying my appointment was rescheduled for 11 days in the future! I will never use them again.
Customer service response - Thank you for taking the time to bring this to our attention, Michael. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on March 06, 2024
