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100 Spotsylvania Mall Reviews
Read reviews from customers who used our services at 100 Spotsylvania Mall
Total reviews
259
Average Rating
4.1/5
Great tech and service. Fridge and dishwasher.
Melissa S,
Customer service response - Thank you, Melissa, for your 5-star review! We're glad to hear you were pleased with our technician and service for your fridge and dishwasher.
Sears Home Services on 1755460562068
Our technician Wally did a great job, diagnosing the problem and ordering the parts. He was very efficient with the repair and explained the issue and how he would fix it. A&E appliance repair uses AI to answer all their phone calls. No way to contact them and talk to a person. Both scheduled appointments give us a window of eight hours costing me two days of work. We did not get a schedule update until about 3 1/2 to 4 hours before the arrival of the Tec. The day of the appointment there should’ve been a better window of service available and communicated to us. We had a refrigerator issue in our first appointment took over a week. this is an unacceptable amount of time between the request for service and the initial appointment. All in all this took almost 3 weeks from start to finish.. A&E communication is subpar
Ken S,
Customer service response - Thank you, Ken, for your 5-star review! We're glad to hear Wally did a great job with the repair, but we're sorry for the communication issues you experienced. Your feedback is valuable, and we'll work to improve our scheduling process.
Sears Home Services on 1755460549027
Was quick and solved the issue. Knowledgeable in the field.
Lev T,
Customer service response - Thank you, Lev, for your 5-star review! We're glad to hear our technician was quick and knowledgeable in resolving the issue.
Sears Home Services on 1754955292942
Very friendly and left workspace clean
Rosa,
Customer service response - Thank you, Rosa, for your 5-star review! We're glad to hear our technician was friendly and left the workspace clean.
Sears Home Services on 1753924896890
He really couldn't find the problem. It worked for him will try running it tonight. Tech stated if we have the same problem to call back there will not be a charge for return other than that nothing was done really. But he was nice and polite
Arthurene L,
Customer service response - Thank you, Arthurene, for your 5-star review! We're glad to hear our technician was nice and polite, and please don't hesitate to call us back if the issue persists.
Sears Home Services on 1753926025118
Jesse C,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1753833184552
Tech was friendly and professional
Kristin M,
Customer service response - Thank you, Kristin, for your 5-star review! We're glad to hear our technician was friendly and professional.
Sears Home Services on 1753320019267
I'm only given 5 stars due to the professionalism of Mahmood.The first appointment I had was a no show at 4:45 I received text that my appointment has to be rescheduled due to some unforseen circumstances.So they rescheduled me. My technician Mahmood was so professional he answered all questions and I asked if I could watch him when the part came in for my dryer.When he came back to install the part. He explained everything to me as he was doing the repair.It was his birthday so I know he wanted to get home and spend his bday with his family He remembered how bad I needed my dryer and came to fix it.Best professional technician I ever had.He is the best
Barbara S,
Customer service response - Thank you, Barbara, for your 5-star review! We're glad to hear Mahmood's professionalism and dedication made a positive impact on your experience.
Sears Home Services on 1753230273587
Great technician who knows how to trouble shoot and fix issues. He kept at it till he discovered a loose bolt and just like that we up and running again!
Ed S,
Customer service response - Thank you, Ed, for your 5-star review! We're glad to hear our technician was persistent and successfully resolved the issue with your appliance.
Sears Home Services on 1753056298278
Very professional and diagnosed the problem fast. Ordered the parts needed, rescheduled and installed and had me up and running again. Asked if I had any questions or concerns. A+
Charlot C,
Customer service response - Thank you, Charlot, for your 5-star review! We're glad to hear our service was professional and efficient in diagnosing and resolving your issue.
Sears Home Services on 1752807938245
