Appointment Lookup
802-552-4364
100 Spotsylvania Mall Reviews
Read reviews from customers who used our services at 100 Spotsylvania Mall
Total reviews
260
Average Rating
4.1/5
Herb provided excellent service. He quickly analyzed the problem and made necessary arrangements for a replacement cooktop unit.
Bill D,
Customer service response - Thank you for your feedback, Bill! We're glad to hear Herb provided excellent service and efficiently arranged for a replacement cooktop unit.
Sears Home Services on 1780594359734
Ruther A,
Customer service response - Thank you for the amazing 5-star review, Ruther! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1779480172756
We were fortunate in having a little bit of the manufacturer warranty left so with that and our home warranty we only had the initial fee for the home warranty. But what was made clear to us on day one was the profesional manner all was handled by Sears. They told us exactly what was needed, how to proceed and when parts and repair would be performed. It was exact and our technician was true to his word. We will definitely use Sears again. We are very pleased.
Fronce W,
Customer service response - Thank you for your feedback, Fronce! We're glad to hear you were pleased with the professional service and clear communication from our team.
Sears Home Services on 1779414762521
Jay M,
Customer service response - Thank you for the amazing 5-star review, Jay and Deb! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1779229413136
Jack H,
Customer service response - Thank you for the amazing 5-star review, Jack! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1778888642781
My Sears Service Technician did a great job explaining my refrigerator issue. He did a great job explaining the Sears Home Warranty Service plan too!
Daryl G,
Customer service response - Thank you for your feedback, Daryl! We're glad to hear the technician did a great job explaining both your refrigerator issue and the Sears Home Warranty Service plan.
Sears Home Services on 1778797697777
Naomi L,
Customer service response - Thank you for the amazing 5-star review, Naomi! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1778104248953
Wali was awesome and fixed our refrigerator quickly and efficiently. He was also extremely professional and a joy to be around. Thank you
Jason B,
Customer service response - Thank you for your feedback, Jason! We're glad to hear Wali was awesome, professional, and efficiently fixed your refrigerator.
Sears Home Services on 1777923211598
Excellent and pleasant!
Darlene S,
Customer service response - Thank you for your feedback, Darlene! We're glad to hear you had an excellent and pleasant experience.
Sears Home Services on 1777474670566
Herbert was wonderful, prompt, and fixed our issue with our dryer quickly. He was communicative about needing to arrive later than planned/originally estimated. However, Sears scheduling could use some improvement. It appears they over schedule their staff. Both times Herbert came to our home occurred outside of the 8-5 window. He was wonderful and kept us informed of his arrival time. However, Sears could improve their scheduling to avoid this in the future. After having to take two days off from work for repairs to be completed only to find out I could have arrived home at my normal time and still be early to meet the technician is beyond inconvenient. I do not blame this on Herbert, hence he gets 5 stars, but rather Sears scheduling. I also feel that there were way too many updates to confirm the appointment but very minimal communication from the Sears automated system about the later arrival. Thankfully Herbert called to inform me as well as ask my approval of a later arrival, showing why he is a five star employee.
Heather G,
Customer service response - Thank you for your feedback, Heather! We're glad to hear Herbert was wonderful and communicative, and we apologize for the inconvenience with our scheduling system.
Sears Home Services on 1776858351297
