100 Spotsylvania Mall Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 3.9/5 (157 reviews)

Dana M

March 27, 2025

William The service tech was fantastic! However, scheduling service through Sears was horrible, it was so bad I was having chest pains. It took five days to get it straightened out. I could say a lot more but the bottom line was the way they have You schedule service is one of the worst experiences in my life! This needs to be restructured

Source: Google

Customer service response - Thank you, Dana, for your feedback. We're glad to hear William provided great service, and we apologize for the scheduling difficulties you experienced.

Sears Home Services on March 27, 2025

Tami T

March 17, 2025
Source: Google

Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!

Sears Home Services on March 17, 2025

Alice M

March 04, 2025

Knowledgeable, fwwriendly, neat.

Source: Google

Customer service response - Thank you, Alice, for your 5-star review! We're glad to hear our technician was knowledgeable, friendly, and neat.

Sears Home Services on March 04, 2025

Amber D

February 17, 2025

He knew exactly what the issue was!!!

Source: Google

Customer service response - Thank you, Amber, for your 5-star review! We're glad to hear our technician quickly identified the issue.

Sears Home Services on February 17, 2025

Pat C

February 13, 2025
Source: Google

Customer service response - Hi Pat, thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.

Sears Home Services on February 13, 2025

Tempia T

January 26, 2025
Source: Google

Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!

Sears Home Services on January 26, 2025

grace M

January 26, 2025
Source: Google

Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!

Sears Home Services on January 26, 2025

Jesse P

January 21, 2025

William B was super nice and professional.

Source: Google

Customer service response - Thank you, Jesse, for your 5-star review! We're glad to hear that William B was nice and professional.

Sears Home Services on January 21, 2025

Kevin T

January 14, 2025

The technician that showed up gets 5 stars. However, the scheduling and contact procedures or lack thereof...gets 1 star. Totally disappointed that my previous repair appointment back in December was canceled last minute, and I had to wait another month before my dryer got fixed. Beyond frustrated!!!!

Source: Google

Customer service response - Thank you, Kevin, for your feedback. We're glad to hear you were pleased with the technician, and we apologize for the scheduling issues and frustration you experienced.

Sears Home Services on January 14, 2025

Laura S

January 02, 2025

Kevin was super nice. Great customer service!!

Source: Google

Customer service response - Thank you, Laura, for your 5-star review! We're glad to hear Kevin provided great customer service.

Sears Home Services on January 02, 2025

Average Rating: 3.9/5 (157 reviews)