Appointment Lookup
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100 Spotsylvania Mall Reviews
Read reviews from customers who used our services at 100 Spotsylvania Mall
Total reviews
271
Average Rating
4/5
Perry J,
On time!
Ta-Tanisha S,
Orlando J,
Mr. Garrett was very knowledgeable and patient while performing the task to fix my refrigerator. Thank you
JayeLaSea’s,
After a very poor experience with a different tech, Johnny and Wayne were both outstanding. Johnny diagnosed the problem and was able to order the proper part for the repair, which was delivered directly to our home in two days! Wayne arrived this morning, right on time, and finished the repair. Five stars for each of them!
Joya L,
Anita C,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1774227315489
The technician was excellent. He was friendly and knowledgeable. Super nice. The diagnostic cost was fair. The actual cost to repair, I felt the price was extreme.
Pauline T,
Customer service response - Thank you, Pauline, for your feedback. We're glad to hear the technician was excellent, but we're sorry you found the repair cost to be high.
Sears Home Services on 1771288500181
I was grateful to find out that Sears was still in business and could send someone to fix my washing machine in 3 days when others either didn't return my call or couldn't get to me for 3 weeks. Once the appt was made, I texted with AI model # and description of issue until the tech called to tell me he was enroute. Unfortunately, he (we) could not duplicate the issue and it was working fine when he arrived. Based on the error code and symptoms, he ordered a part since it was still covered under warranty and scheduled an appt for install. The next tech that came did not call when enroute and was not prepared for the appointment. He had all kinds of opinions on new and pricey appliances and suggested that I let the machine 'rest' in between loads -- seriously?? He didn't think that the new part would fix the problem bc it was intermittent but would go ahead and install. He asked if I had old towels and a bucket which I did, but it would seem that in any line of work, you would bring your own supplies. And, he left the old part for me to dispose of. Only time will tell if this resolved my issue. Will def use Sears again if needed mainly bc they are the only feasible option in my city if I don't want to pay out of pocket.
Jenifer R,
Customer service response - Thank you, Jenifer, for your detailed feedback. We're glad we could assist you promptly, but we're sorry for the inconvenience with the second technician. We appreciate your patience and look forward to serving you again if needed.
Sears Home Services on 1765766789880
Mary L,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1750641472553
Took 3 months to get fridges working. Several appointments cancelled. The guy was a nice guy and new his job. We are going to ask for a 3 months refund. Because it took for ever to get service. We have paid way too much. To get this kind of service.
Robert N,
Customer service response - Thank you for your feedback, Robert. We're sorry for the delays and inconvenience you experienced. Please contact us directly to discuss your refund request.
Sears Home Services on 1748480099417
