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1317 Amory Drive Reviews
Read reviews from customers who used our services at 1317 Amory Drive
Total reviews
177
Average Rating
4.5/5
Sears has been to my house at least 10 times. Same technician. My refrigerator is still not working. I have not had anything but terrible experiences.
Sharon M,
Customer service response - We apologize for the trouble you've faced, Sharon. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1729666708353
I am not sure if this company is a joke or a scam. They don’t have a physical office at this location. I purchased their so called “Sears Protect Home Warranty” and have been waiting for almost 7 months to get my stove repaired. The technician ordered the wrong part, failed to order the right part and then failed to show up 3 times. I wasted 3 whole days waiting for them to show up. The last two times; they said that the technician was on the way. No show. Their call center is an absolute joke as well. It seems they have no idea what they are doing. They keep transferring me, asking me to call another number, and make false promises. There were times when they “scheduled” an appointment and then I was told no appointments were scheduled.
Jonathan D,
Customer service response - Thank you for taking the time to bring this to our attention, Jonathan. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1721691816429
No show from technicians for 5 months. Reported that they came to repair my range👎. NO SHOW NO CALLS. At home each time out of 7 appointments or more. Lost count. 🤷♀️ don’t need a “1” would not let me post unless I put something in review.
Armenthia H,
Customer service response - Thank you for taking the time to bring this to our attention, Armenthia. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1721274849425
Horrible. Waited 4 weeks. 2 cancelled appointments and 1 no show. Nothing left to say other than absolutely absurd customer service.
Brandon M,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1720150206811
The service technician never showed up and never called. I received an email stating we refused service and saw the wrong address was listed. The correct phone number was on the account. Why didn't the technician call? Terrible customer service! You would think the technician would at least call the phone number when in doubt.
Tiwany H,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1717411581248
Christine S,
Customer service response - Hi Christine, we want to express our sincerest apologies for the experience you had with our Sears Appliance Repair. We would like to make things right and ensure your satisfaction. Please contact us directly at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns in more detail and find a suitable resolution.
Sears Home Services on 1710205993197
I took Saturday off work and it cost me 12 hours of overtime only for them to call and reschedule for Monday. I took Monday off work because they gave me a 9 hour window and they never showed up or called. Then they text me at 6 pm and tell me I'm rescheduled for Wednesday with another 9 hour window. I don't know how they are still in business. I could have bought 2 new dishwashers with the money and leave I lost
Stephen J,
Customer service response - Thank you for taking the time to bring this to our attention, Stephen. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1709605929682
