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376 West Main Street Reviews
Read reviews from customers who used our services at 376 West Main Street
Total reviews
39
Average Rating
4.4/5
cathy B,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1759458105135
Technician ran tests for which all were positive called GE Tech and learned buildup on lint filter is probable cause. While I do scrub it regularly with a toothbrush apparently it wasn’t “regular enough.” May be to purchase a new filter and start over get. Technician was knowledgeable and efficient.
Tina C,
Customer service response - Thank you for your feedback, Tina! We're glad to hear our technician was able to assist you efficiently. If you need further help, feel free to reach out.
Sears Home Services on 1727237541895
The service technician was very rude to my grandmother and I do not appreciate the way he talked to her.
Alex M,
Customer service response - We apologize for the technician's behavior, Alex. Thank you for your feedback, and we'll address this issue to improve our service.
Sears Home Services on 1772496127219
Actually repair man was great. The AI that you had to go through and never get to speak to someone to schedule and follow up on parts ordered was crazy. And the AI kept changing the appointment times.
Tanya C,
Customer service response - We're glad to hear the repair man was great, Tanya. We apologize for the issues with the AI scheduling system and appreciate your feedback.
Sears Home Services on 1763599041583
Jim G,
Customer service response - Hi Jim, thank you for taking the time to leave us a rating! If you have a moment, we’d love for you to leave a comment with your thoughts. Your feedback helps us improve!
Sears Home Services on 1749436471390
The repair man showed up, listened to me tell him about the loud thumping the freezer ,it was making wet ice and it would thaw shortly. He claimed it was a fan making the noise but I explained it couldn't have been a plastic fan making a noise that loud. He took the inside panel out and found a gasket that he claims was a factory defect and said he fixed it and that should take care of the problem. he was here about 35 minutes. If it was a gasket defect then I wouldn't have had ice for the last 5 years. the freezer wont even freeze a popsicle. The freezer is no better and I expect a replacement or someone capable to fix it asap
Bubby W,
Customer service response - Thank you, Bubby, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1718595423638
Cissy G,
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on 1763430565538
dale N,
Customer service response - Hi, dale, we are sorry to see we didn't meet your expectations with Sears Appliance Repair. If you would like to provide us with more details, we would be happy to hear anything we can do to ensure you have a better experience next time. Please send us a direct message at Facebook.com/SearshomeServices/.
Sears Home Services on 1717637897306
That hasn't been the Sears building for quite some years now it totally sucks, I have a two door refrigerator & I really need fixed like now.
Pattie D,
Customer service response - Thank you for taking the time to bring this to our attention, Pattie. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1705485949736
