Every repair begins with a diagnostic fee of $90 to $150 depending on the appliance. Your technician then provides an exact quote — parts and labor — locked in once provided. You approve the cost before any work begins. If you decline the repair, you pay only the diagnostic fee. The diagnostic fee is waived if you proceed with the repair.

Same-day appointments may be available in your area. Check for same-day availability when you schedule online or call (802) 552-4364. Sears Home Services is available 6 days a week, with early morning to evening appointments, Monday through Saturday.

Sears Home Services repairs most major appliance brands, including Whirlpool, Maytag, Samsung, LG, GE, Kenmore, KitchenAid, Frigidaire, Amana, Bosch, JennAir, Hotpoint, Thermador, Dacor, Haier, Fisher & Paykel, Hisense, and more. We repair most major brands, no matter where you bought it.

Schedule your appointment online or by phone. A manufacturer-trained technician arrives during your chosen window, diagnoses the issue on-site, and provides an exact quote — parts and labor — before starting any work. You approve the cost, the technician completes the repair, and every job comes with a service guarantee. Sears Protect members receive additional benefits and perks.

Yes. Your technician provides an exact quote — parts and labor — that doesn't change once provided. You see the full cost before any repair begins. If you decide not to proceed, you pay only the diagnostic fee.

Most water heaters are built to last 10 to 15 years. If yours is less than 10 years old and the repair cost is under half the price of a new unit, repair is usually the smarter investment. In Big Stone Gap's hard mountain groundwater, regular flushing of the tank to remove sediment and scale can extend a water heater's useful life well beyond the average. Your technician can help you weigh the options during the diagnostic visit.

Our technicians provide appliance repair throughout Big Stone Gap and nearby communities including Downtown Big Stone Gap, Poplar Hill, Powell Valley, East 5th Street, Wallens Ridge, South Big Stone Gap, Imboden Hill, Westmoreland, and surrounding areas of Virginia. Service appointments are available six days a week.

A few local conditions stack up against home appliances here. Cold, damp winters with snow and freezing rain stress outdoor HVAC units, fatigue refrigerant lines, and force furnaces and heat pumps to cycle hard for months at a time. Warm, humid summers push central air condensers and refrigerator compressors near continuous operation. Hard mountain groundwater leaves mineral scale inside dishwashers, water heaters, and ice maker lines. Occasional ice storms and severe weather can drive surges through electronics, damaging control boards and capacitors. These conditions make regular maintenance especially important.

Hard mountain groundwater leaves mineral scale on ice maker fill tubes, valves, and reservoirs over time. Replace your refrigerator's water filter every six months — sooner if ice production slows or cubes look cloudy. Periodically empty the ice bin and run a vinegar-and-warm-water solution through the bin and dispenser to dissolve buildup. If you notice slow fills, small cubes, or a strange taste, that's usually a clogged inlet valve or fill tube. Keeping the line and filter clean adds years to the unit's life.

Sí, Sears Home Services ofrece servicio de reparación de electrodomésticos en español. Nuestros técnicos capacitados por el fabricante atienden a los residentes de Big Stone Gap y comunidades cercanas. Llame al (802) 552-4364 para programar su cita hoy.