Appointment Lookup
802-552-4364
4251 John Marr Drive Reviews
Read reviews from customers who used our services at 4251 John Marr Drive
Total reviews
256
Average Rating
4.2/5
Second group of techs were great and knowledgeable. First guy mis diagnosed and ordered wrong part resulting in clothes washer being down for over 2 weeks. Going to the Laundromat is a hassle!
Neal M,
Customer service response - Thank you for your feedback, Neal! We're glad the second group of techs was great and knowledgeable, but we apologize for the initial misdiagnosis and inconvenience caused.
Sears Home Services on 1789429198801
Matt A,
Customer service response - Thank you for the amazing 5-star review, Matt! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1789165042522
Knowledgeable and appeared honest with the problem. Appreciated his recommendations.
Carolann F,
Customer service response - Thank you for your feedback, Carolann! We're glad to hear you found our service knowledgeable and appreciated the honest recommendations.
Sears Home Services on 1788910321546
Maria Y,
Customer service response - Thank you for the amazing 5-star review, Maria! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1788397676419
Solomon was amazing. He figured out what the problem was, fixed it, and stayed until it was working!!!! A + excellent service .
Deborah K,
Customer service response - Thank you for your feedback, Deborah! We're glad to hear Solomon provided excellent service and ensured everything was working properly.
Sears Home Services on 1788218935783
Neil R,
Customer service response - Thank you for the amazing 5-star review, Neil! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1785343329605
Thorough in locating issues and sharing options. Same day appointment. Would highly recommend.
John K,
Customer service response - Thank you for your feedback, John! We're glad to hear the service was thorough in locating issues, shared options, and that you appreciated the same day appointment.
Sears Home Services on 1783623828771
Mustafa did a great job diagnosing and solving my problem.
Jane T,
Customer service response - Thank you for your feedback, Jane! We're glad to hear Mustafa did a great job diagnosing and solving your problem.
Sears Home Services on 1782752648972
Solomon was fantastic. Showed up as scheduled. Very professional. Diagnosed and fixed the issue quickly.
LeRoy B,
Customer service response - Thank you for your feedback! We're glad to hear Solomon was professional and quickly diagnosed and fixed the issue.
Sears Home Services on 1781292117388
Solomon replaced my thermostat and now I have air again. He was thorough and checked the system completely to ensure that he addressed the problem properly.
Una D,
Customer service response - Thank you for your feedback, Una! We're glad to hear Majid was knowledgeable and courteous.
Sears Home Services on 1781022651161
Timely, honest, and professional
Shawn S,
Customer service response - Thank you for your feedback, Shawn! We're glad to hear you found our service timely, honest, and professional.
Sears Home Services on 1780424864859
Friendly, concise, took care of our issue. Even offered additional cleaning tips. Great service!
Janet S,
Customer service response - Thank you for your feedback, Janet! We're glad to hear you received friendly and concise service, along with helpful cleaning tips.
Sears Home Services on 1780173321938
Terry P,
Customer service response - Thank you for the amazing 5-star review, Terry! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1778761710574
The technician was excellent
Kathleen B,
Customer service response - Thank you for your feedback, Kathleen! We're glad to hear the technician was excellent.
Sears Home Services on 1778683802918
Excellent service
Sherrie B,
Customer service response - Thank you for the amazing 5-star review, Sherrie! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1778623672292
Mustafa alerted us before arriving. He quickly analyzed what was causing the problem(s) with our dishwasher. He was candid and thorough in explaining his analysis. He also gave a cost estimate for him to do the repairs. He was polite and answered all of our questions. He was a very good communicator. I would request him by name should I have a future problem with any of our major appliances. Excellent service!
Robert S,
Customer service response - Thank you for your feedback, Robert! We're glad to hear Mustafa provided excellent service, clear communication, and thorough explanations.
Sears Home Services on 1776643294573
He was extremely friendly and knowledgeable.
Michelle R,
Customer service response - Thank you for your feedback, Michelle! We're glad to hear you received friendly and knowledgeable service.
Sears Home Services on 1776115061814
Teymour Z,
Customer service response - Thank you for the amazing 5-star review, Teymour! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1775662225303
Great service. Trustworthy technician was timely and professional
J W,
Customer service response - Thank you for your feedback! We're glad to hear you received great service from our trustworthy, timely, and professional technician.
Sears Home Services on 1775317548825
Courteous service. Arrived on time and went straight to work.
Tracey A,
Customer service response - Thank you for your positive feedback, Tracey! We're glad to hear you received courteous service and timely assistance.
Sears Home Services on 1775006496922
Sediq was professional, knowledgeable and explained things clearly. I highly recommend him.
Kathy B,
Customer service response - Thank you for your 5-star review, Kathy! We're happy to hear that Sediq was professional, knowledgeable, and clear in his explanations.
Sears Home Services on 1772066670203
the service on my 5 appliances was exellent,but there was no "repair" as shown below.Also you sent 19 emails after the service-why? your digital procedures are a bit much
james L,
Customer service response - Thank you for your 5-star review, James! We're happy to hear you found the service excellent, and we appreciate your feedback on our digital communication.
Sears Home Services on 1771808006378
Terrific service. The repair price was less than originally quoted. The tech was professional, prompt, and friendly. Would recommend!
Gad C,
Customer service response - Thank you for your 5-star review! We're happy to hear that you received terrific service and found our technician professional, prompt, and friendly.
Sears Home Services on 1771808006368
Ana E,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1771808140863
Incredible guy. He explained in detail the problem we were experiencing with the heat pump. He also offered some great advice on how to address the problem if ir arose again. He spoke with great authority an we felt very pleased with his knowledge and decorum. You guys have a great asset, KUDO'S. Just an amazing personable guy. WOW.
Elbert J,
Customer service response - Thank you for your 5-star review, Elbert! We're happy to hear that our technician provided detailed explanations and valuable advice, and that you were pleased with his knowledge and demeanor.
Sears Home Services on 1771459253447
