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1770 E Red Cliff Dr Reviews
Read reviews from customers who used our services at 1770 E Red Cliff Dr
Total reviews
250
Average Rating
4.1/5
Booking and scheduling was absolutely a nightmare. This took weeks of missed appointments HATE AI system!!!
Carol O,
Customer service response - We apologize for the trouble you've faced, Carol. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1763513984533
The service technician, Dane, Sent by Sears appliance repair was a disgrace to their name. Dane was not only rude but refused to do his contracted job. He refused to call his diagnosis to my home warranty company, saying he did not have time to talk to them. He said he would send an email with the diagnosis to me that I could send to my home warranty company. But he did not send it. After paying on line for his diagnosis, I received nothing. He was not only incompetent but a liar. I see this as Fraud!
Katherine C,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1762131543130
This a lie. Dane never showed up and the signature on the receipt is forged and not my signature
Laura,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1759971525367
They didn’t show up. I have no way to get ahold of them. Worst experience I’ve ever had.
Whit B,
Customer service response - We apologize for the trouble you've faced, Whit. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1757379189282
Even after two visits the refrigerator/ freezer is still not working. I would like my money back minus the service call.
Patsi H,
Customer service response - Thank you for your feedback, Patsi. We're glad to hear the technician was great, but we're sorry your fridge is still not working. Please contact us directly so we can assist further.
Sears Home Services on 1755659015375
Two days in a row of having an appointment and no one showing up, yet they cleared the appointment as if they did. I’m working through the manufacturer, they set up the appointment to have parts replaced and yet Sears technicians don’t show up. There’s no person to call. Just AI and they aren’t helpful. Beyond maddening.
Sandee B,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1754280697055
It would be nice to talk to a real person
pat S,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1752808505359
On what would have been the 8th visit by Sears to fix our microwave, Dane reported that he had been to our location to install 2 parts and closed the ticket again on July 1. Trouble is, he never even showed up. He's cancelled appointments numerous times in the past. Something fraudulent is going on between Sears and 2-10 home warranty. We will be reporting this to any agencies that we can.
Peter R,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1751418891879
Absolutely terrible service. I was charged $139 and got absolutely nothing out of it. Steer clear of using this company they will NOT respond to you after the (lack of) service is done. The second they drive away you will NEVER hear from them again.
Joshua,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1750835071691
Absolutely Terrible Service I do not even have words for how much of a nightmare my Sears Service appointments have been. And I mean appointments plural because it has been over Five months I have been trying to get my washer working. My last appointment I had they took apart The wrong washing machine!!! I have two that sit next to each other. I repeat, they took apart the wrong washing machine!! Never ever ever use Sears appliance repair.
Harmony V,
Customer service response - We apologize for the trouble you've faced, Harmony. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1749436276534
