Appointment Lookup
802-552-4364
1770 E Red Cliff Dr Reviews
Read reviews from customers who used our services at 1770 E Red Cliff Dr
Total reviews
250
Average Rating
4.1/5
Leak at filter housing-tried 2 new housings w/o success. Leak bypassed so water/ice usable w/o filter. SEARS AI system is very frustrating. No way to talk to a person with problem not on their menu . Had to reschedule for parts-the showed up when I was outside with RV repairman so he left when I didn't answer the door-.ade o other attempt to contact me. The 8 to 5 time frame is unacceptable-waitrd around for 2 whole days wondering when to expect service. Should be able to call in the a.m. to give a rough idea on when to expect arrival.
Clark H,
Customer service response - Thank you for your feedback, Clark. We apologize for the scheduling and communication issues you've experienced and appreciate your input on improving our service.
Sears Home Services on 1763950220676
Joe L,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1757654876742
Super friendly, worked quickly, quietly, and didn’t leave a spot of a mess! The technician was amazing, the only reason I did 4 stars is because of the cost based on the small part that had to be replaced and how fast it was done but how expensive it was
Matthew L,
Customer service response - Thank you for your feedback, Matthew! We're glad to hear you were pleased with our friendly and efficient service, and we appreciate your input on the cost.
Sears Home Services on 1757296966658
Communication was terrible. Told part was shipped USPS and it came Fed Ex. Do tracking number did not work. Address was incomplete. Actual install was fine
Juan H,
Customer service response - Thank you for your feedback, Juan. We're glad the installation went well, but we're sorry for the communication issues you faced.
Sears Home Services on 1755570760800
Dean O,
Customer service response - Thank you for the 4-star rating, Dean! We're thrilled you had a good experience. If there's anything we can do to make it a 5-star one, feel free to reach out.
Sears Home Services on 1753747976385
No compaints on sevice issues, the Service person is very knowledgable and friendly. Our only beef is that he only comes to Mesquite once a week on Tuesdays. So when we call Choice for servce we had to get in line which whom is ahead of us for his services. If he has to order parts, we wait ofr the parts to ocme then wait for him to to get and opening which is usually the next tuesday or two for him to install the parts. That sometimes takes a month or so.
Rick K,
Customer service response - Thank you for acknowledging our knowledgeable and friendly service. We apologize for the inconvenience caused by the scheduling and will look into improving our response times.
Sears Home Services on 1720585469159
the technician was excellent. Would recommend him easily to other clients
mark G,
Customer service response - Thank you for taking the time to leave a review for Sears Appliance Repair. We appreciate your recommendation and are glad to hear that our technician provided excellent service.
Sears Home Services on 1707176920067
Technician very friendly and knowledgeable
Deborah S,
Jeanette C,
Roland S,
