1770 E Red Cliff Dr Reviews

Very poor

Technician was suppose to be at the house between 11:30 and 12:10. Never showed up. No text that he was running behind or when to expect him. Finally at 2:15 he showed up. We literally got a text about 5 minutes before he arrived. Tried to get hold of someone on the phone. The only person I could get was an AI voice. Very frustrating.

The technician was awesome! He Gets 5 stars. He was in and out in 20 minutes and even had the part we needed, and found us a coupon to help with the costs. (Because of the season and it wasa blessing because we're rebuilding our savings). I only por the stars because the call center left much to desired. they called me the day before they were originally supposed to arrive which was a week before the 19th and they said someone would be there on the 12th because I had called them almost a week before that they did not look to see if someone was available that day just if they had the open slot. I had to wait an extra week because they didn't bother to look or even check on my visitation order until the day that they were supposed to show up. So I got pushed back even farther because they didn't check to see if they had somebody scheduled to fix it on the original date.

I love that they come fix it but.... they have come 3 times and it's still not fixed! Being without a washer for 4 weeks really sucks when you have a family of seven and the nearest laundry mat is an hour away!

I was without my LG bottom-freezer refrigerator (which was only 3 1/2 years old) for over 2 weeks waiting for a new compressor. The local repair service told me the compressor was on backorder from their distributor. After numerous calls with the local repairman and Sears for 2 weeks, the compressor finally arrived at my door. I since have had several people selling or servicing LG major appliances tell me that malfunctioning compressors are commonplace with LG major appliances. I will certainly not buy another from LG again.

After four visits from Sears Home Services, we are hopeful that our dryer is finally repaired since the last technician finally replaced a part. The technician was friendly and respectful. Unfortunately, in order to replace the defective part, we were quoted nearly $300 which was mostly for labor. However, if we committed to a one-year contract for $600, the cost would be $149. We felt compelled to pay for the annual contract because the $300 was outrageous for a one-time repair. We felt coerced into purchasing the annual service. It wasn't the technician's fault. He was just quoting the company's policy. We feel this is a questionable practice that Sears gets away and needs to be looked into.